Andrea Grimm
Bellefonte,United States
Summary
Results-driven with over 10 years of extensive experience in the professional realm, specializing in customer service excellence.
Elected Secretary from the Millersville University Social Work Organization in 2014, showcasing leadership and organizational skills.
Rapidly advanced within 2 months to the position of Assistant Manager at People's Nation, demonstrating adaptability and a keen ability to exceed expectations.
Proven track record of success in customer-facing roles, with positive reviews highlighting exceptional interpersonal and communication skills during employment at my Optician job. Recognized for consistently delivering top-notch service and building strong client relationships.
Currently serving as a Lead Teacher at a reputable daycare, entrusted with fostering a positive and enriching learning environment. Promotion to this role reflects a commitment to excellence, effective leadership, and a passion for educational development.
Bringing a wealth of experience, dedication, and a proven track record of success, I am poised to contribute my skills and expertise to drive excellence in any customer-focused or leadership role.
Overview
8
8
years of professional experience
Work History
Daycare Teacher
Building Bridges School For Early Learning
04.2022 - Current
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Market Partner
Monat Global
06.2018 - Current
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Optician
Nittany Eye Associates
05.2021 - 01.2022
- Educated patients on proper use, care and maintenance of eyeglasses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
HR Coordinator/Administrative Assistant
EKidzCare Pediatric Home Health Care
08.2020 - 04.2021
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Assistant Manager
People's Nation
09.2019 - 07.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Merchandise Coordinator
T.J.Maxx
11.2015 - 07.2019
- Answered customer questions regarding store merchandise, department information, and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Ran markdown reports, managed store replenishment, and analyzed buying reports.
- Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products.
- Supervised departmental employees.
- Conferred with store managers to obtain information about customer needs and preferences.
Supervisor
The Boys and Girls Club of Lancaster
01.2016 - 05.2016
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Provided emotional support and guidance to children during difficult times.
- Encouraged children to develop healthy social and emotional skills.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Education
Bachelor of Arts in Social Work - Social Work
Millersville University
Millersville, PA05.2016
No Degree - Social Sciences
Harrisburg Area Community College
Harrisburg, PA01.2013
Skills
- Lesson Planning
- Behavior Modeling
- Health and Safety
- Parental Communication
- Child Development
- CPR and First Aid
- Progress Reporting
- Maintains Confidentiality
- Recordkeeping
- Customer Service
- Retail Sales
- Transaction Processing
Timeline
Daycare Teacher
Building Bridges School For Early Learning
04.2022 - Current
Optician
Nittany Eye Associates
05.2021 - 01.2022
HR Coordinator/Administrative Assistant
EKidzCare Pediatric Home Health Care
08.2020 - 04.2021
Assistant Manager
People's Nation
09.2019 - 07.2020
Market Partner
Monat Global
06.2018 - Current
Supervisor
The Boys and Girls Club of Lancaster
01.2016 - 05.2016
Merchandise Coordinator
T.J.Maxx
11.2015 - 07.2019
Bachelor of Arts in Social Work - Social Work
Millersville University
No Degree - Social Sciences
Harrisburg Area Community College
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