Cindy McFaul
Lubbock,TX
Summary
Hospitable Admissions Coordinator with over 12 years of experience assembling medical records and maintaining files for future use. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at researching, filing and handling insurance claims and concerns. Hard working and Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Lead Admissions Coordinator
The Ranch At Dove Tree
11.2011 - Current
- Increased application completion rates by designing user-friendly forms and providing clear instructions for applicants.
- Implemented strategies to increase student recruiting, engagement and retention.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Determined appropriateness of payers to protect organization and minimize risk.
- Reduced claim-processing time by implementing an improved tracking system for faster resolution.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Streamlined office workflows for increased productivity, organizing and maintaining client files.
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Collected premiums and issued accurate receipts.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
- Mentored new hires within the department, sharing best practices and fostering team cohesion.
- Posted payments to accounts and maintained records.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
Education
GED -
Tascosa High School
Amarillo, TX05.1978
Skills
- Strong Organization
- Personnel Management
- Database Management
- Rapport Building
- Marketing knowledge
- Admissions oversight
- Computer Literacy
- First Aid/CPR
- Data Entry
- Computer Skills
- Friendly, Positive Attitude
- Troubleshooting
Timeline
Lead Admissions Coordinator
The Ranch At Dove Tree
11.2011 - Current
GED -
Tascosa High School
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