Andrea Guardado
Cicero,IL
Summary
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients. Skilled in telephone etiquette, organization, and client relations, with strong experience in appointment scheduling and data entry. Proven ability to maintain accuracy and streamline communication processes.
Overview
7
7
years of professional experience
Work History
Receptionist
Powell and Pisman
Chicago, IL
03.2025 - Current
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Processed incoming mail and packages accurately and promptly.
- Confirmed appointments, communicated with clients, and updated client records.
Assistant Manager
Dunkin
Cicero, IL
08.2021 - 03.2025
- Helped oversee the daily operations of the store, managing staff and inventory.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
Data Entry Clerk
Dunkin
Cicero, IL
08.2021 - 03.2025
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner.
- Completed data entry tasks with accuracy and efficiency.
- Utilized Microsoft Office Suite for various tasks related to data entry work.
- Verified the accuracy of data entered into the electronic records management system.
- Maintained data integrity by verifying and updating store inventory records regularly.
Shift Leader
Dunkin
Cicero, IL
06.2018 - 08.2021
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Monitored team performance to ensure quality standards were met.
- Provided guidance on how to handle difficult customer situations in a professional manner.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Utilized effective communication skills to motivate team members to achieve goals.
Education
Bachelor of Science (B.S.) - Kinesiology
University of Illinois at Chicago
Chicago, IL, US05.2024
Skills
- Telephone skills
- Organization skills
- Appointment scheduling
- Customer/Client relations
- Data entry
- Verbal and written communication
Languages
Spanish, Native
Timeline
Receptionist
Powell and Pisman
03.2025 - Current
Assistant Manager
Dunkin
08.2021 - 03.2025
Data Entry Clerk
Dunkin
08.2021 - 03.2025
Shift Leader
Dunkin
06.2018 - 08.2021
Bachelor of Science (B.S.) - Kinesiology
University of Illinois at Chicago
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