ANDREA GUILLEN JENSEN
Santa Barbara
Summary
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
15
15
years of professional experience
Work History
Manager
Kariella Clothes Shop
Santa Barbara
03.2025 - Current
- Generated monthly operational performance reports for senior management.
- Facilitated coaching and mentoring sessions to enhance team member performance.
- Conducted regular staff meetings to track progress and identify improvement areas.
- Provided leadership during organizational changes and crisis situations.
- Performed comprehensive performance reviews for team members.
- Scheduled candidate interviews and completed reference checks prior to hiring.
- Evaluated team skill sets to assign tasks for maximum efficiency.
- Maintained accurate records of employee attendance, payroll, and vacation requests.
Office Manager/HR Assistant
Blenders in the Grass
Goleta
08.2024 - Current
- Maintained confidential records relating to personnel matters.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Developed effective communication strategies between departments within the organization.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Organized company events including holiday parties, team building activities .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Coordinated meetings, conferences, travel arrangements and department activities.
Bartender /Cocktail Server
Creative Cockatils
Santa Barbara
01.2024 - Current
- Checked identification cards to verify age before serving alcoholic beverages.
- Monitored guests' alcohol consumption to prevent over-intoxication and underage drinking.
- Tracked customer orders and communicated them to kitchen staff promptly.
- Sanitized glasses after each use to maintain hygiene standards.
- Followed safety protocols while handling sharp tools and hazardous chemicals.
- Attended training sessions to stay informed about new products and trends.
- Processed payments accurately using POS system, ensuring efficient transactions.
- Maintained organized storeroom inventory of supplies including cups, napkins, and straws.
- Resolved customer complaints in a professional manner.
- Made friendly conversation with customers to provide enjoyable bar experience and greeted frequent visitors by name and explained new promotions.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Greeted guests with friendliness and professionalism.
Assistant Manager
The Haley Hotel
Santa Barbara
08.2021 - 07.2024
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
HR Admin Assistant / Front Desk
Revlon Cosmetics
New York
09.2018 - 03.2020
- Compiled data from various sources into organized reports for review by management team.
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors and provided general information about the company.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Developed and maintained filing systems for confidential documents and records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Maintained office supplies inventory by checking stock to determine inventory level.
Assistant Salon Manager / Front Desk
Spiff Salon
New York
03.2016 - 08.2018
- Assisted in managing daily operations of the salon including staffing, customer service, and inventory control.
- Developed and maintained positive relationships with clients to ensure repeat business.
- Ensured compliance with state laws regarding sanitation standards for the facility.
- Supervised all employees in the salon to ensure quality services were provided to customers.
- Advised staff on how best to handle difficult situations such as rude customers or unmet expectations from clients.
- Maintained records of client's services, appointments, payments. using software such as Salon Iris or Booker.
- Organized special promotions or discounts for loyal customers in order to retain them over long periods of time.
- Coordinated events such as promotional campaigns, product launches, workshops. to increase customer engagement.
Store Manager
Betsey Johnson
Santa Barbara
04.2010 - 06.2012
- Implemented efficient systems for tracking stock movement.
- Developed strategies to maximize sales and profitability.
- Ensured compliance with safety regulations and company policies.
- Managed daily banking activities such as deposits and withdrawals.
- Performed regular price checks to ensure competitive pricing.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed relationships with suppliers to negotiate better prices.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
Education
Associates Degree -
Santa Barbara City College
Santa Barbara, US06.2025
Cosmetology License -
Paul Mitchell the School
06.2015
Diploma -
Dos Pueblos High School
Santa Barbara, CA06.2008
Skills
- Customer service excellence
- Payroll processing
- Relationship management
- Sales techniques and strategies
- Communication skills
- Safety compliance expertise
- Drink preparation
- Sales proficiency
- Alcohol awareness and safety
- Efficient multitasking abilities
- Point of sale operations
- Group management skills
- Stress tolerance and resilience
- Memory retention techniques
- Cross-selling strategies
- Cleaning and sanitization practices
- Problem-solving skills
- Conflict resolution abilities
- Reliability and punctuality
- Exceptional customer support
- Positive attitude and demeanor
- Patience and empathy
Languages
- English
- Spanish
References
- Bris Cardenas
- Tritia Marrs
- Daisy Contreras
Ethnicity
Hispanic / Persian
Personal Information
- Age: 34
- Driving License: Yes
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Manager
Kariella Clothes Shop
03.2025 - Current
Office Manager/HR Assistant
Blenders in the Grass
08.2024 - Current
Bartender /Cocktail Server
Creative Cockatils
01.2024 - Current
Assistant Manager
The Haley Hotel
08.2021 - 07.2024
HR Admin Assistant / Front Desk
Revlon Cosmetics
09.2018 - 03.2020
Assistant Salon Manager / Front Desk
Spiff Salon
03.2016 - 08.2018
Store Manager
Betsey Johnson
04.2010 - 06.2012
Associates Degree -
Santa Barbara City College
Cosmetology License -
Paul Mitchell the School
Diploma -
Dos Pueblos High School