Andrea Gutierrez
Orange,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Call Center Representative
Providence Health Care
Brea, California
09.2023 - 06.2024
- Resolved inbound customer inquiries and issues promptly to enhance service efficiency.
- Assisted patients with appointment scheduling and confirmations to streamline processes.
- Accurately documented interactions in electronic health record systems for compliance.
- Maintained up-to-date knowledge of healthcare services and policies to provide informed support.
- Processed high volume of calls daily using call management system
- Updated customer accounts, addresses, and contact information in databases for accuracy.
- De-escalated calls through effective resolutions to improve customer satisfaction.
- Participated in regular training sessions on industry updates for professional development.
Financial Customer Service Representative
Straub Medical Center
Honolulu, HI
03.2017 - 11.2022
- Answered patients billing questions and provided statement information.
- Held financial conversations with patients to determine needs and provide appropriate solutions.
- Established strong and positive working relationships within organization to contribute to team success.
- Discussed financial needs and goals to present investment options aligned with clients' financial status.
- Worked closely with front-end staff to assist patients.
- Trained new team members in cash register operation, billing procedures and patient services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Received and posted payments to patient accounts.
- In charge of petty cash and revising vouchers before submitting to accounting.
Pharmacy Technician
PharMerica
Honolulu, HI
02.2014 - 01.2017
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Mixed pharmaceutical preparations according to written prescriptions.
Clinical Receptionist
Clinical Labs of Hawaii
Honolulu , HI
06.2007 - 01.2013
- Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
Education
Bachelor of Arts - Biology
University of Hawaii At Manoa
Honolulu, HI05.2022
Skills
- Customer Service
- Financial Services
- Administrative and Office Support
- Responding to Difficult Customers
- Microsoft Office
- Transaction Processing
- Payment Processing
- Problem Solving
- Cash Flow Planning
- Efficient and Detail-Oriented
Languages
Spanish
Native/ Bilingual
Timeline
Call Center Representative
Providence Health Care
09.2023 - 06.2024
Financial Customer Service Representative
Straub Medical Center
03.2017 - 11.2022
Pharmacy Technician
PharMerica
02.2014 - 01.2017
Clinical Receptionist
Clinical Labs of Hawaii
06.2007 - 01.2013
Bachelor of Arts - Biology
University of Hawaii At Manoa