Andrea Gutierrez
Lancaster
Summary
I am a compassionate, experienced, and dedicated person that seeks and enjoys the challenges and rewards of all aspects of my career. I enjoy being part of the success of a team and company as a whole. I also thoroughly enjoy enhancing the lives of my peers and all that I may come in contact with. I also enjoy continuing to learn and grow as well as offer new ideas in my role.
Overview
33
33
years of professional experience
Work History
Director of Patient Experience
Mirage Post Acute
Lancaster, CA
02.2025 - Current
- Established partnerships with community organizations to expand patient support services.
- Coordinated implementation of new technologies to streamline patient engagement processes.
- Facilitated open forums to engage patients'' perspectives on their experiences at the facility, driving meaningful change based on their input.
- Developed and executed patient experience initiatives, resulting in improved overall hospital ratings.
- Served as a liaison between patients, families, and healthcare providers, ensuring seamless coordination of services and optimal support throughout the care journey.
- Enhanced patient satisfaction by implementing effective communication strategies and addressing concerns promptly.
Business Office Manager
The Havens
Lancaster, CA
08.2007 - 12.2024
- Service all areas of Accounts Payable. This includes assisting in managing budget compliance.
- Responsible for all aspects of human resources. This includes training, encouraging and provide corrective action if necessary.
- Assist in compliance with all state surveys as well as any Ombudsman tasks that may arise.
- Responsible for completing payroll functions timely and accurately. This includes reporting missed punches, overtime and meal premiums to department leaders.
- Oversee and ensure accuracy of resident billing. Review and update charges as needed. Process payments and enter autopay.
- Post employment ads for open positions. Complete all required pre-hire and new hire requirements.
- Ensure OSHA compliance and oversee W/C claims.
- Assist Executive Director in daily functions of the community when needed.
- Move residents in and out of the community and process refunds and collect funds.
- Conduct and record all required trainings to continue to grow.
- Provide excellent customer service to residents, families, associates and vendors.
- Oversaw daily operations, ensuring compliance with financial and regulatory standards.
- Developed and implemented efficient office procedures that enhanced workflow productivity.
Accounts Payable Clerk
A.V. Convalescent
Lancaster, CA
01.1993 - 08.2004
- Review invoices for appropriate documentation.
- Perform Invoice and general ledger data entry.
- Reconcile and balance all petty cash transactions.
- Print checks and distribute to various vendors
- Assist senior financial officers and owners as needed.
Education
High School Diploma -
Highland High School
Skills
- Innovation and creativity
- Performance improvement
- Healthcare
- Service orientation
- Effective written and verbal communication
- HIPAA compliance
- Effective problem solving
- Admissions processes
- Appointment scheduling
- Recordkeeping
- Patient data privacy
Timeline
Director of Patient Experience
Mirage Post Acute
02.2025 - Current
Business Office Manager
The Havens
08.2007 - 12.2024
Accounts Payable Clerk
A.V. Convalescent
01.1993 - 08.2004
High School Diploma -
Highland High School