Andrea Guzman
Tracy,CA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Querencia Brunch. Proven ability to engage guests and enhance their dining experience while managing multiple tables. Experienced in sales techniques and maintaining a professional appearance, ensuring customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Server
Querencia Brunch
Manteca, CA
03.2025 - Current
- Learned menu items and daily specials to provide informed recommendations to guests.
- Adapted to fast-paced environment while ensuring high-quality customer service during peak hours.
- Assisted in setting up dining area, maintaining cleanliness, and organizing table settings for efficient service.
- Collaborated with kitchen staff to ensure timely order delivery and accurate food presentation.
- Supported team members in managing multiple tables effectively, fostering a cooperative work atmosphere.
- Engaged with customers to address inquiries, resolve issues, and enhance overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Cashier Team Lead
El Bajio Market
Tracy, CA
01.2023 - 03.2025
- Supervised daily operations of cashier team, ensuring efficient service and customer satisfaction.
- Trained new cashiers on register procedures and customer interaction protocols.
- Managed cash handling processes, maintaining accuracy in transactions and balancing registers.
- Resolved customer inquiries and complaints promptly to enhance shopping experience.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Dispatcher
Pilot Freight Services
12.2021 - 05.2022
- Coordinated daily dispatch operations, optimizing delivery routes to enhance efficiency.
- Monitored shipment progress, ensuring timely updates for customers and stakeholders.
- Managed communication between drivers and clients to resolve issues promptly.
- Maintained accurate records of shipments, contributing to data integrity and reporting accuracy.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Payroll Coordinator
La Plaza Market
Tracy, CA
01.2019 - 05.2021
- Processed payroll for employees using ADP Workforce Now, ensuring accuracy and compliance with regulations.
- Maintained employee records, verifying data entry for payroll changes and adjustments.
- Assisted in resolving payroll discrepancies through detailed investigation and employee communication.
- Collaborated with HR to ensure timely submission of employee benefits and tax information.
- Completed bi-weekly payroll for Number employees.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Managed year-end processes including W-2 distribution, ensuring timely delivery to employees and compliance with IRS guidelines.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Maintained confidentiality of sensitive employee information by adhering to strict data protection policies and procedures.
- Maintained compliance with federal and state regulations by staying up-to-date on labor laws and tax codes related to payroll.
- Created new hire and termination documents for payroll.
Education
High School Diploma -
Merrill F West High School
Tracy, CA05.2019
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Sales techniques
- Professional appearance
Languages
Spanish
Native or Bilingual
Timeline
Server
Querencia Brunch
03.2025 - Current
Cashier Team Lead
El Bajio Market
01.2023 - 03.2025
Dispatcher
Pilot Freight Services
12.2021 - 05.2022
Payroll Coordinator
La Plaza Market
01.2019 - 05.2021
High School Diploma -
Merrill F West High School