Andrea Haimowicz
Leave Of Absence And Accommodations Leave Applicant
Remote,- CA/NV
Summary
Dynamic and results-driven Leave of Absence Manager with over 10 years of experience in enhancing ADA accommodation processes, achieving a remarkable 30% boost in internal satisfaction scores. Successfully created and managed leave programs for over 4000 employees, ensuring flawless compliance and seamless return-to-work transitions. Adept in process improvement, vendor management, and strategic planning, with a relentless focus on employee satisfaction and legal compliance. Expert in U.S. and international disability and leave laws, committed to maintaining confidentiality and protecting sensitive data while maintaining positive employee relationships.
Overview
6
6
years of professional experience
Work History
Leave of Absence Manager
Firstsource
4 2022 - Current
- Achieving 50% increase in accommodation process efficiency by identifying trends and implementing strategic recommendations.
- Direct team managing Leave and ADA accommodations for over 5000 employees, ensuring 100% compliance and seamless return-to-work transitions.
- Orchestrates management of 150+ ADA accommodation cases from intake to closure, achieving 98% accuracy rate and significantly enhancing employee satisfaction.
- Fosters collaboration with HR, Legal, and Operations to streamline leave and accommodations protocols, reducing processing times by two weeks to 72-hour SLA.
- Standardized Leave and ADA Accommodations program, maintaining compliance with state and federal regulations.
- Developing and executing transparent communication strategies, resulting in 50% reduction in inquiries and improved operational efficiencies.
- Champion initiatives for healthy work-life balance, increasing employee well-being and satisfaction by 25% in three months.
- Partner with third-party vendors to optimize case management and compliance with local, state, federal legal standards.
- Mentor team members, enhancing their expertise in managing complex leave and accommodation cases.
- Partnered with Sales to enhance their pitch to help close deals.
Benefits Analyst - Contract
Able Services
2 2020 - 3 2020
- Streamlined ADA accommodation process, clearing backlog and enhancing compliance.
- Implemented strategy reducing leave program processing time by 40% by end of contract.
- Cleared backlog of 200 cases bringing Able up to current and ahead of their SLAs.
Global Leave of Absence Administrator
BigCommerce
6 2021 - 4 2022
- Revamped global LOA processes, improving policy understanding and organizational knowledge.
- Managed global payrolls in conjunction with LOA and sick programs, enhancing compliance and accuracy.
- Reformed Workers Compensation policies, reducing processing errors by 15% and elevating employee satisfaction.
- Achieved 80% resolution rate in managing short and long-term leave and ADA accommodation cases.
- Educated employees on medical accommodations, improving return-to-work transitions by 20%.
- Ensured strict confidentiality and HIPAA compliance.
Product Specialist - LOA
Sparrow
10.2020 - 12.2020
- Coordinated leave of absence for third-party clients, enhancing departmental efficiencies by 15% over 2 months.
- Provided expert guidance on complex accommodation requests, ensuring 100% regulatory compliance.
- Leveraged customer feedback to drive improvement in LOA product features.
Benefits Specialist - Contract
One Source Virtual
09.2019 - 12.2019
- Guided 17 large enterprises through benefits elections, increasing employee satisfaction by 40% during Open Enrollment.
- Made cost-effective recommendations for benefit programs, increasing employee satisfaction by 20%.
- Maintained compliance with local, state, and federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
Human Resources Representative/ Benefits Specialist
KPMG
07.2018 - 05.2019
- Streamlined leave of absence, disability, and return to work processes, reducing processing time by 20%, resulting in improved satisfaction scores.
- Led breast pump program, driving a 15% increase in program participation and delivering essential assistance to working parents.
- Coordinated employee engagement surveys to gather feedback on workplace conditions and implemented necessary improvements.
Skills
Consulting and Case Management
Administration
Vendor and Project Management
Legal Knowledge (especially in disability and accommodation laws)
Process Improvement
Communication (both oral and written)
Critical Thinking and Problem-Solving
Organizational Skills
Staff Management
Data Analytics
Employee Relations
Affiliations
- SHRM
Timeline
Product Specialist - LOA
Sparrow
10.2020 - 12.2020
Benefits Specialist - Contract
One Source Virtual
09.2019 - 12.2019
Human Resources Representative/ Benefits Specialist
KPMG
07.2018 - 05.2019
Leave of Absence Manager
Firstsource
4 2022 - Current
Benefits Analyst - Contract
Able Services
2 2020 - 3 2020
Global Leave of Absence Administrator
BigCommerce
6 2021 - 4 2022
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