Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Hakeem

Newport,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Home Health Aide

Riverside Healthcare
02.2025 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Provided transportation and appointments management.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.

Personal Care Aide

Touched by Drea
03.2021 - Current
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager and/or immediate family.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client satisfaction by providing personalized care and attention to their specific needs.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Front Desk Receptionist/Administrative Assistant

Huffman Huffman Brothers- in - Law
07.2022 - 11.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.

Arch Support Specialist

The Good Feet Store
12.2021 - 07.2022
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Developed and maintained knowledge base to assist in faster resolution of common issues.
  • Improved customer retention with empathetic and efficient handling of support cases.
  • Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.
  • Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
  • Improved team morale and cohesion by initiating regular team-building activities and feedback sessions.
  • Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.
  • Led workshops for users on new features and best practices, increasing customer engagement and product utilization.

Front Desk Receptionist

King's Creek Resort
06.2017 - 05.2021
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Streamlined check-in processes, reducing wait times for guests.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.

Office Assistant

Food Lion
11.2014 - 06.2017
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
  • Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
  • Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.

Education

Associate of Applied Science -

Centura College
Newport News, VA
06-2009

Hampton High School
Hampton, VA
06-2006

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Vital signs monitoring
  • Bathing assistance
  • Housekeeping
  • Dressing assistance
  • Light housekeeping
  • First aid and safety
  • Mobility support
  • Care plan management
  • Documentation
  • Patient transportation
  • Client documentation
  • ADL support
  • Wound care
  • Care plan assessment
  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Verbal and written communication
  • Administrative skills
  • Appointment scheduling
  • Office organization
  • Oral and writing communication
  • File organization
  • Hospitality services
  • Front office management
  • Filing
  • Sensitive information handling
  • Customer relationship management
  • Support services
  • Remote support
  • Recordkeeping skills
  • Empathy and patience
  • Training and coaching

Certification

  • CHHA - Certified Home Health Aide
  • Notary Public

Timeline

Home Health Aide

Riverside Healthcare
02.2025 - Current

Front Desk Receptionist/Administrative Assistant

Huffman Huffman Brothers- in - Law
07.2022 - 11.2023

Arch Support Specialist

The Good Feet Store
12.2021 - 07.2022

Personal Care Aide

Touched by Drea
03.2021 - Current

Front Desk Receptionist

King's Creek Resort
06.2017 - 05.2021

Office Assistant

Food Lion
11.2014 - 06.2017

Associate of Applied Science -

Centura College

Hampton High School

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