Andrea Hall
Spokane,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
MSS
Idaho Central Credit Union
Spokane, WA
11.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Certified Medical Assistant
St. Alphonsus Regional Medical Center
Boise, ID
12.2016 - 12.2020
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Changed dressings on wounds to prevent infection and check for healing.
Certified Medical Assistant
St Luke's Healthcare System
Boise, ID
08.2013 - 12.2016
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Changed dressings on wounds to prevent infection and check for healing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Processed orders for medical supplies and lab equipment.
- Administered medications under physician's supervision.
Education
Associate of Science - Biology
College of Western Idaho
Nampa, ID06-2016
Associate of Science - Medical Assisting
Stevens Henager College
Boise, ID06-2011
Skills
- Recordkeeping
- Data Management
- Customer Service
- Planning
- Excellent Communication
- Time Management
- Organizational Skills
- Active Listening
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Certified Medical Assistant (CMA)
- CPR/AED Certification
Timeline
MSS
Idaho Central Credit Union
11.2023 - Current
Certified Medical Assistant
St. Alphonsus Regional Medical Center
12.2016 - 12.2020
Certified Medical Assistant
St Luke's Healthcare System
08.2013 - 12.2016
Associate of Science - Biology
College of Western Idaho
Associate of Science - Medical Assisting
Stevens Henager College