Andrea Hall
Powder Springs,GA
Summary
Dynamic Dental Front Office Coordinator with a proven track record at Dr. Ronald Hull, excelling in patient scheduling and insurance verification. Known for exceptional customer service and adept multitasking, I enhanced office efficiency and patient satisfaction while ensuring HIPAA compliance and accurate financial transactions. Passionate about fostering positive patient experiences.
Experienced with managing dental front office operations, including patient scheduling and administrative tasks. Utilizes strong organizational skills to ensure smooth office workflows and enhance patient experience. Track record of effective communication and problem-solving in dynamic dental office environment.
Overview
41
41
years of professional experience
Work History
Dental Front Office Coordinator
Dr. Ronald Hull
06.2006 - 04.2025
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
- Maintained strong relationships with referring offices by providing prompt updates on mutual patients'' treatment progress and outcomes.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
Orthodontist Assistant/ Front Office
Dr. Ken Farrar
10.1984 - 04.2006
- Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
- Reduced patient anxiety levels during appointments through calming presence and effective communication strategies.
- Managed patient records diligently, ensuring accurate documentation of treatment progress for optimal continuity of care.
- Supported orthodontist when placing and adjusting oral appliances and coordinating materials.
- Developed strong rapport with patients through attentive listening skills and empathetic communication practices.
- Took impressions of patients' teeth to create dental appliances, like [Type] and braces.
- Sterilized instruments, cleaned surfaces, and laid instruments on trays in preparation for orthodontic appointments.
- Participated in ongoing professional development activities including industry conferences, training seminars, and workshops to maintain current knowledge of best practices.
- Increased practice efficiency by meticulously managing inventory, ordering supplies, and maintaining equipment.
- Educated patients on proper oral hygiene techniques and provided guidance on post-treatment care management.
- Prepared examination rooms prior to appointments, ensuring all necessary tools were available for efficient use by the orthodontist.
- Enhanced patient comfort by providing thorough explanations of orthodontic procedures.
- Informed patients of oral health tips, orthodontic appliance care and home instructions.
- Set appointments and made follow-up calls.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
Education
High School Diploma -
Marietta High
Marietta Ga.05-1982
Skills
- HIPAA compliance
- Dental software proficiency
- Office administration
- Phone etiquette
- Patient scheduling
- Insurance verification
- Appointment confirmation
- Excellent multitasking capability
- Dental terminology
- Friendly and outgoing
- Punctual and reliable
- Incoming call reception
- Verbal and written communication
- Accounts receivable
- Phone and email etiquette
- Patient documentation
- Data entry
- Appointment scheduling
- Insurance billing
- Front office management
- Payment processing
- Issue resolution
- Adept at multi-line phones
- Billing procedures
- Office opening and closing
- Mail sorting and distribution
- Pleasant speaking voice
- Teamwork
- Attention to detail
- Multitasking
- Cash handling
- Patient registration
Timeline
Dental Front Office Coordinator
Dr. Ronald Hull
06.2006 - 04.2025
Orthodontist Assistant/ Front Office
Dr. Ken Farrar
10.1984 - 04.2006
High School Diploma -
Marietta High
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