Andrea Halley
South Charleston,WV
Summary
Accomplished professional with a proven track record in customer relationship management and inventory management, honed at companies like Hobby Lobby. Skilled in employee training and visual merchandising, I excel in creating engaging customer experiences and streamlining operations. Recognized for exceptional leadership and customer service, consistently driving team success and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Sales Associate / Corporate Trainer
Hobby Lobby
South Charleston , WV
08.2021 - 10.2024
- Trained new team members in cash register operation, stock procedures, and customer services.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Provided accurate information about products, prices and services.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Upsold additional items based on customer interests and needs.
- Developed trusting relationships with customers by making personal connections.
- Recommended, selected and located merchandise based on customer desires.
- Built and maintained relationships with peers and upper management to drive team success.
- Handled customer complaints in a professional manner.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Placed special orders or called other stores to find desired items.
- Provided feedback and guidance to improve employee performance during trainings.
- Monitored progress of employees after training sessions to ensure successful implementation of learned skills.
Manager / FOH Trainer
Outback Steakhouse
Charleston , WV
09.2004 - 05.2016
- Directed recruitment, hiring, and training of new staff members.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Monitored staff performance and addressed issues.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with industry regulations and company policies.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Prepared and closed out registered with accurate money handling and documentation of all values.
- Managed daily operations of post office, including customer service, mail processing, and money handling.
- Handled cash payments from customers efficiently while adhering to company policies regarding money handling procedures.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
Bank Teller
Fifth Third Bank
Charleston , WV
09.2012 - 05.2013
- Built and maintained client relationships through quality, personalized interactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Welcomed customers and offered pleasant service during entire transaction.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Developed strong relationships with customers to ensure repeat business.
Education
High School Diploma -
Teays Valley Christian School
Scott Depot, WV05-1999
Skills
- Cash register operation
- Visual merchandising
- Customer service
- Employee training
- Inventory management
- Customer relationship management
Timeline
Sales Associate / Corporate Trainer
Hobby Lobby
08.2021 - 10.2024
Bank Teller
Fifth Third Bank
09.2012 - 05.2013
Manager / FOH Trainer
Outback Steakhouse
09.2004 - 05.2016
High School Diploma -
Teays Valley Christian School