Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

ANDREA HAMILTON

Sacramento,,CA

Summary

Results-oriented professional with a strong ability to thrive in matrixed environments, delivering exceptional customer service and effective communication. Proven track record of enhancing customer experiences while maintaining high performance standards. Core competencies include self-motivation, adaptability, and interpersonal skills that contribute to team success. Aiming to leverage these strengths in a challenging role that drives organizational growth.

Overview

10
10
years of professional experience

Work History

Recruiting Coordinator

Amazon
05.2022 - Current
  • Coordinate and schedule 80+ monthly onsite interviews for tech and non-tech roles, such as software development, science, and design.
  • Track recruiting activities, and provide candidate status updates. Provide daily communication to candidates with scheduling updates and interview prep information.
  • Arrange travel for international and domestic candidates.
  • Coordinating the post-interview debrief meetings, and providing debrief materials.
  • Ensured compliance and adherence to SLAs through meticulous accuracy in tasks.
  • Identifying opportunities for improving candidate experience, and scheduling efficiency.

Sr. Human Resources Assistant

Amazon
10.2021 - 05.2022
  • Delivered front-line assistance to leadership and employees requiring HR guidance.
  • Exercised equitable judgment to address employee concerns.
  • Implemented HR strategies focused on employee engagement, internal customer service, talent management, organizational effectiveness, and workforce planning.
  • Manage onsite transfers, promotions, and hourly hiring from posting, selection, recruiting systems management, and onboarding.
  • Encourage positive employee relations through survey management, roundtable facilitation, and employee recognition projects.

Senior Admissions Professional

UEI College
07.2021 - 10.2021
  • Evaluated educational programs to align student abilities and interests with college offerings.
  • Interviewed candidates for academic programs.
  • Organized and led campus tours for potential students and their families, highlighting key facilities and programs.
  • Implemented outreach strategies to target underrepresented student populations.
  • Offered support, guidance, and accountability throughout the enrollment process.

Management Assistant

Enterprise
07.2019 - 07.2021
  • Managed fleet through weekly projections to optimize vehicle acquisitions and removals.
  • Provide assistance with employee development, strategic management, and conflict resolution.
  • Developed marketing agendas for body shops, dealerships, insurance agencies, and corporate accounts.
  • Created a dynamic sales environment by inspiring team members.
  • Advanced quality of customer experiences.

AppleCare Advisor

Apple
01.2019 - 07.2019
  • Resolved complex issues to enhance customer satisfaction.
  • Ability to maintain and troubleshoot hardware and software.
  • Navigate seamlessly between various systems and applications.
  • Efficiently handled and resolved diverse technical problems.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Mobile Sales Consultant

Best Buy
10.2014 - 01.2019
  • Developed tailored solutions to enhance customer satisfaction.
  • Used cross-selling methods to encourage customers to purchase accessories and warranties.
  • Executed sales operations for digital and physical orders.
  • Mentored colleagues to enhance their proficiency with updated vendor resources.
  • Met team and individual targets while delivering high-quality customer service.

Education

BACHELOR OF ARTS - COMMUNICATIONS

SACRAMENTO STATE UNIVERSITY
Sacramento, CA
01.2019

Skills

  • Interview coordination
  • Interpersonal communication
  • Process improvement
  • Sales performance
  • Customer service
  • Human resources
  • Recruitment
  • Proficient in Microsoft Office Suite
  • Project management
  • Problem solving
  • Attention to detail

Timeline

Recruiting Coordinator

Amazon
05.2022 - Current

Sr. Human Resources Assistant

Amazon
10.2021 - 05.2022

Senior Admissions Professional

UEI College
07.2021 - 10.2021

Management Assistant

Enterprise
07.2019 - 07.2021

AppleCare Advisor

Apple
01.2019 - 07.2019

Mobile Sales Consultant

Best Buy
10.2014 - 01.2019

BACHELOR OF ARTS - COMMUNICATIONS

SACRAMENTO STATE UNIVERSITY

Similar Profiles

CREATE PROFILE
ANDREA HAMILTON