Andrea Hamilton
Waynesville,NC
Summary
Customer-oriented Store Manager with 30+ years of experience focused on increasing sales and customer loyalty. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering excellent verbal/written communication skills with all levels of the organization.
Overview
23
23
years of professional experience
Work History
Store Manager
Sunglass Hut
05.2021 - Current
- Analyzed and interpreted store trends with store reporting to facilitate planning.
- Engaged and interacted with customers to create positive shopping experiences.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Coached up to 15 sales associates in product knowledge, sales incentives and selling techniques, increasing customer satisfaction, conversion, and sales.
- Recruited, interviewed and hired top performing sales associates.
- Managed all aspects of store operations, including organization, inventory management,and maintenance.
- Accelerated sales by 10%-20% year over year by effectively cultivating customer rapport and delivering superior customer experiences.
- Held the regional conversion captain role for 3 years, helping train other store managers and drive conversion results for region.
Store Manager
Bath & Body Works
05.2011 - 06.2020
- Created work schedules according to sales volume, individual sales performance,and number of employees.
- Oversaw, trained and encouraged up to 80 associates, promoting culture of efficiency and performance.
- Analyzed and interpreted store trends with store reporting to facilitate planning.
- Engaged and interacted with customers to create positive shopping experiences.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Coached up to 80 sales associates in product knowledge, sales incentives and selling techniques, increasing customer satisfaction, conversion, and sales.
- Recruited, interviewed and hired top performing sales associates.
- Managed all aspects of store operations, including organization, inventory management,and maintenance.
- Accelerated sales by 10%-20% year over year by effectively cultivating customer rapport and delivering superior customer service.
Store Manager
Bath & Body Works
04.2005 - 05.2011
- Created work schedules according to sales volume, individual sales performance,and number of employees.
- Oversaw, trained and encouraged up to 80 associates, promoting culture of efficiency and performance.
- Analyzed and interpreted store trends with store reporting to facilitate planning.
- Engaged and interacted with customers to create positive shopping experiences.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Coached up to 80 sales associates in product knowledge, sales incentives and selling techniques, increasing customer satisfaction, conversion, and sales.
- Recruited, interviewed and hired top performing sales associates.
- Managed all aspects of store operations, including organization, inventory management,and maintenance.
- Accelerated sales year over year by effectively cultivating customer rapport and delivering superior customer service.
Assistant Manager
Bath & Body Works
08.2002 - 04.2005
- Created work schedules according to sales volume, individual sales performance,and number of employees.
- Oversaw, trained and encouraged up to 80 associates, promoting culture of efficiency and performance.
- Analyzed and interpreted store trends with store reporting to facilitate planning.
- Engaged and interacted with customers to create positive shopping experiences.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Coached up to 80 sales associates in product knowledge, sales incentives and selling techniques, increasing customer satisfaction, conversion, and sales.
- Recruited, interviewed and hired top performing sales associates.
- Managed all aspects of store operations, including organization, inventory management,and maintenance.
- Accelerated sales by 5%-10% year over year by effectively cultivating customer rapport and delivering superior customer service.
Education
No Degree - Accounting And Business Management
Volunteer State Community College
Gallatin, TNSkills
- P>Team Building
- P>Excellent customer service skills
- P>Staff training and development
- P>Verbal/written communication
- P>Network/recruit
- P>Inventory management
Personal Information
Title: Store Manager
Timeline
Store Manager
Sunglass Hut
05.2021 - Current
Store Manager
Bath & Body Works
05.2011 - 06.2020
Store Manager
Bath & Body Works
04.2005 - 05.2011
Assistant Manager
Bath & Body Works
08.2002 - 04.2005
No Degree - Accounting And Business Management
Volunteer State Community College
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