Andrea Hand
Collierville,TN
Summary
Dynamic Process Change Manager with a proven track record at Helena Agri-Enterprises, LLC, specializing in change management and process improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Process Change Manager
Helena Agri-Enterprises, LLC
07.2025 - Current
- Oversee change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Provide continuous support for project teams as well as corporate, business unit, and location personnel
- Collaborate with various departments to ensure successful implementation strategies for process changes
- Develop training materials, success metrics, and training opportunities to drive process change
Business Process Improvement Manager
Helena Agri-Enterprises, LLC
05.2023 - 07.2025
- Consulted with business users and technology teams to identify business needs and inefficiencies.
- Collected and documented current procedures, outputs, and metrics of existing systems by developing a holistic understanding of how processes work and impact one another.
- Formulated functional requirements, defining and documenting the scope and objectives of projects based upon user needs.
- Developed and managed the lifecycle of projects to ensure milestones were achieved and project deliverables were produced on time and in line with identified needs by tracking project tasks and notifying leadership of potential issues.
- Advised GROW team regarding skills and knowledge adoption.
Business Manager
Helena Agri-Enterprises, LLC
05.2018 - 05.2023
- Established, maintained, and coached a series of reviews that identified, corrected, and coached accuracy and efficiency in fertilizer procedures.
- Advocated ongoing process improvements.
- Oracle and Agvance advisor for the Southern Business Unit.
- Working across departments, contributed fertilizer and other procedural improvements.
- Coached and developed co-workers skills towards expanded job duties.
- Managed a team of 10+.
- Interpreted profit and loss statements to monitor progress.
- Maintained awareness of new IT related tools/software.
- Developed and implemented process improvement with enterprise solutions for Executive management.
Business Unit Data Analyst
Helena Agri-Enterprises, LLC
08.2013 - 04.2018
- Analyzed data to review for errors. Identified problematic areas and conducted research to determine course of action to correct data and recommend solutions.
- Developed data reports necessary for purchasing, inventory, management, credit, projects, and business functions.
- Identified, analyzed, and interpreted trends or patterns in complex data reports.
- Established and maintained written business processes and procedures as related to data for purchasing, inventory, management, and credit.
- Responsible for developing and training location and business unit employees on operational and functional system data requirements and reports.
- Developed, implemented, and maintained training via in person and remote training.
Information Systems Analyst
Helena Agri-Enterprises, LLC
11.2006 - 03.2013
- Teamed with users to understand and document new and modified business system requirements.
- Managed the initial setup of Oracle Financial Self-Service modules, including system profiles, user system access capabilities, and custom responsibilities.
- Researched, analyzed, and networked with team to resolve system and interface issues. Created custom SQL queries to locate reconcile issues.
- Created, published, and implemented test plans used to analyze, upgrade, and modify systems using the software development life cycle (SDLC).
- Trained users on site (nationally) and remotely via web and telephone on Oracle & Agvance software, as well as other software as needed.
- Mentored those in less senior positions and assisted in training new employees.
- Developed applications using VB.NET for modifying data in our POS system, Agvance.
- Selected as Project Manager for a special assignment to update all training material, including revising all written documentation and converting all training material into videos stored on our intranet (SharePoint).
Education
Master of Information Systems -
University of Phoenix
Tempe, AZ11-2009
Bachelor of Arts - Music
Texas Christian University
Fort Worth, TX12-2005
Skills
- Training and coaching
- Change management
- Organizational development
- Process improvement
- Profit and loss management
- Analytical thinking
- Data analysis
Timeline
Process Change Manager
Helena Agri-Enterprises, LLC
07.2025 - Current
Business Process Improvement Manager
Helena Agri-Enterprises, LLC
05.2023 - 07.2025
Business Manager
Helena Agri-Enterprises, LLC
05.2018 - 05.2023
Business Unit Data Analyst
Helena Agri-Enterprises, LLC
08.2013 - 04.2018
Information Systems Analyst
Helena Agri-Enterprises, LLC
11.2006 - 03.2013
Master of Information Systems -
University of Phoenix
Bachelor of Arts - Music
Texas Christian University
Awards
2017 Support Person of the Year (SBU) Marubeni Award