Andrea Haney
Covington,GA
Summary
Accomplished Member Service Specialist with 10+ years of experience increasing client satisfaction, retention and referrals. Collaborative in achieving challenging objectives, working with team members and managers to deliver timely and superior handling of customer requests. I'm well-versed in handling member issues to boost satisfaction and accomplish sales objectives. Skillful in managing routine member requirements, company standards and successful customer service techniques. Talented relationship-builder and analytical problem-solver.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Member Service Specialist
Randolph Brooks Fedural Credit Union
05.2017 - 06.2023
- Provided a "We go above and beyond for our members" type of service.
- IF Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted that personable experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Submitted and reviewed loan applications.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives. nrr5trt
Customer Care Representative
Alight Solutions
09.2022 - 04.2023
- Delivered prompt service to prioritize customer needs.
- Provided accurate information and proper next steps regarding their health benefits.
- Answered queries, assisted clients with acct concerns and step by step instructions.
- Provided callbacks to clients, if requested or there was a ticket resolution.
- Completed transactions for active, termed, retiree, and LOA employees.
- Logged call information and solutions provided into internal database.
Teller – Floater
Pinnacle Bank – GA
07.2020 - 01.2021
- Assisted all customers with banking needs and inquiries.
- Maintained accurate details of each transaction
- Answered queries and assisted customers with account related issues/concerns
- Balanced checks and cash throughout the day and at the end of each shift.
Sales & Service Coordinator
Guadalupe Valley Telecommunications
05.2017 - 06.2018
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Took incoming payments and made daily outbound collection calls.
- Provided excellent problem-solving capabilities
- Addressed service inquiries over the phone and customer facing.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained up-to-date knowledge of products and services offered to customers.
Lead Teller
Wells Fargo Bank
09.2011 - 05.2015
- Exceptional customer service to all customers and colleagues
- Banking software and platforms (e.g., Temenos, Finastra, and FIS)
- Financial modeling and analysis (e.g., Microsoft Excel)
- Ensured tellers displayed quality service and support to customers
- Responsible for distributing any cash from the vaults and balancing at end of day.
Education
Diploma - Medical Office And Billing Specialist
Ultimate Medical Academy
Clearwater, FL 09.2023 - Current
High School Diploma -
Liberty Technology Magnet High School
Jackson, TN 08.2006 - 05.2010
Skills
- Proficiency in customer relationship management (CRM) software
- Strong communication skills for email and chat support
- Ability to navigate through many different programs and use ticketing systems
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Virtual Collaboration Tools (MS Teams, Zoom)
- Data Entry
- Strong empathy
- Office equipment proficiency
- Money handling abilities
- Brand representation
- Product Recommendations
- Sales expertise
- Data entry proficiency
References
- Keri Pierini, (817) 705-2382
- Amber Ponce, (830) 832-8507
- Monique Contreras, (928) 444-7398
Timeline
Diploma - Medical Office And Billing Specialist
Ultimate Medical Academy
09.2023 - Current
Customer Care Representative
Alight Solutions
09.2022 - 04.2023
Teller – Floater
Pinnacle Bank – GA
07.2020 - 01.2021
Member Service Specialist
Randolph Brooks Fedural Credit Union
05.2017 - 06.2023
Sales & Service Coordinator
Guadalupe Valley Telecommunications
05.2017 - 06.2018
Lead Teller
Wells Fargo Bank
09.2011 - 05.2015
High School Diploma -
Liberty Technology Magnet High School
08.2006 - 05.2010