Andrea Hanner

Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.

• Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
• Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
• Compiled required documentation to keep contracts compliant with requirements.
• Worked closely with accounting team to identify areas to improve cash flow and leverage tools to improve cash flow from contracts.
• Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
• Maintained spreadsheets for/ with contract, vendor and customer information.
• Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

• Gained numerous new commercial companies by negotiating beneficial contracts and conducting numerous cold calls.Resolved problems promptly to elevate customer approval.Handled cash accurately and prepared deposits.Boosted revenue by implementing sales calls procedures related to new business development, parking lot shops, and contract agreements.Helped manage team schedule with eye for coverage needs and individual strengths.Maintained secure cash drawers, promptly resolving discrepancies in daily totals.Enforced quality assurance protocols to deliver ideal customer experiences.

• My daily responsiblities consisted of verifying insurance benefits for new and existing patients,checking the status of medical claims that had been billed out, sending appeals for any claimsthat were not paying, answering phones and greeting people at the door, as well as training andsupervising new employees.

• I taught a 3 year old preschool class daily, as well as menu planning , activity planning, and cookingfor 2-4 year olds.I also had to learn all the rules and regulations required for running a state licenseddaycare and answered all questions when state inspections would occur.

• My daily responsibilities were to stock merchandise, assist customers with any needs they had andhelp them find what they were looking for.I also ran the register, watched people in the store toprevent loss from theft, and kept the store clean and orderly.

• My duties included coming in at night while the store was closed and stocking the shelves withmerchandise, so the store would be ready for customers during business hours.This preventedstocking carts blocking them from being able to get to the items they were looking for.