Andrea Hardiman
Robinsonville,MS
Summary
I am Mrs. Andrea Hardiman ,Been in the management field for a total of 35 years ,dedicated and reliable , a person to count on to get the job done. Love people, a well balanced woman . great skills, learn fast and absorbs information daily. Looking for an opportunity to better myself . also looking for a job that can accommodate going to church on Sunday with family .
Overview
7
7
years of professional experience
Work History
Goldstrike Casino Beverage Manager
Goldstrike Casino
04.2020 - Current
- Organized and controlled 0 blackjack and poker tournaments every month.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Resolved customer complaints involving food or beverage quality and service.
- Purchased beverage stock and handled all inventory needs.
- Designed beverage menus.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed all day-to-day operations within budgeted guidelines.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Complied with health and safety regulations.
- Orchestrated positive customer experiences by overseeing every area of casino operations.
- Limited portion sizes and used garnishes to control food costs.
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Excellent communication skills, both verbal and written
- Demonstrated respect, friendliness and willingness to help wherever needed
- Adaptable and proficient in learning new concepts quickly and efficiently
- Self-motivated, with strong sense of personal responsibility
- Worked well in team setting, providing support and guidance
- Skilled at working independently and collaboratively in team environment
Assistant Manager
Dollar General
06.2016 - 04.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in workplace
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Education
High School Diploma -
Craigmont High School
Memphis, TN05.1987
Skills
- Maintaining Clean Work Areas
- Accounts Payable and Accounts Receivable
- Customer Needs Assessments
- Customer Engagement
Timeline
Goldstrike Casino Beverage Manager
Goldstrike Casino
04.2020 - Current
Assistant Manager
Dollar General
06.2016 - 04.2020
High School Diploma -
Craigmont High School