Andrea Hargraves
Blissfield,MI
Overview
14
14
years of professional experience
1
1
Certification
Work History
Market Training Coordinator
Wendys of Colorado Springs
Rapid City, SD
10.2023 - Current
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
- Supported onboarding of new employees by hosting orientation sessions.
- Maintained accurate records of all trainings conducted.
- Managed training calendars to inform participants of upcoming training session topics and dates.
District Manager
Wendys of Colorado Springs
Lambertville, MI
11.2022 - 06.2023
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
District Manager
Wendy's of Ohio
Toledo, OH
05.2015 - 11.2022
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent within management structure to promote performance-oriented culture.
Training Store Manager
Wendys of Ohio
Toledo, OH
03.2010 - 05.2015
- Interviewed and hired team members which demonstrated dedication and added value to team.
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Conducted personnel performance appraisals to assess training needs and build career paths.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
Education
Some College (No Degree) - Business Management
University of Toledo
Toledo, OHSkills
- Employee Coaching
- Performance Evaluation
- Product Development
- Schedule Management
- Feedback Gathering
- Coaching and Mentoring
- Needs Assessment
- Leadership Training
- Business Administration
Certification
- Serve Safe Proctor
- Serve Safe License
Timeline
Market Training Coordinator
Wendys of Colorado Springs
10.2023 - Current
District Manager
Wendys of Colorado Springs
11.2022 - 06.2023
District Manager
Wendy's of Ohio
05.2015 - 11.2022
Training Store Manager
Wendys of Ohio
03.2010 - 05.2015
Some College (No Degree) - Business Management
University of Toledo
- Serve Safe Proctor
- Serve Safe License
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