Andrea Harris
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Psr
TransCore
Houston, TX
01.2024 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Provided data-driven solutions to support decision making.
- Translated raw data into meaningful information using statistical techniques.
- Optimized existing database structures for better performance on analytics tasks.
- Maintained documentation of all the processes related to Data Analysis.
- Automated manual reporting processes by developing scripts in Python or R.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Provided supporting information to substantiate research findings.
- Leveraged software to compile and model data.
- Audited initial datasets to confirm validity of imported data, corroborating changes against updates in data tapes.
Technical Support and Sales Representative
Asurion Wireless Insurance
Houston, TX
07.2022 - 01.2024
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Adhered to established policies and procedures when handling customer accounts.
Billing and Collections Specialist
Conns Home Plus Warehouse
San Antonio, TX
03.2020 - 06.2022
- Analyzed customer account information, credit ratings, payment histories, and other factors to determine appropriate payment terms for customers.
- Reviewed overdue accounts and contacted clients via phone or email to collect payments on past due balances.
- Investigated discrepancies between customer payments and invoices to resolve billing issues quickly and accurately.
- Prepared weekly AR aging report for review by accounting manager.
- Generated monthly statements for customers who had not paid their balances in full within 30 days of invoice date.
- Negotiated payment plans with delinquent customers when necessary.
Customer Representative
Teleproformance
Panama City Beach, FL
09.2019 - 03.2020
- Responded to customer inquiries via phone, email and chat.
- Provided product and service information to customers.
- Maintained customer records in company database.
- Processed orders, forms and applications accurately.
- Monitored customer accounts for changes or updates.
- Followed up on customer inquiries not immediately resolved by telephone calls or emails.
- Performed data entry activities as needed.
- Participated in team meetings to discuss best practices for resolving customer issues.
- Tracked call resolution times to ensure quality standards were met.
- Utilized computer systems to access account information, enter notes, and update status codes.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Some College (No Degree) - Google Data Analytics
Merit America
Online02-2023
Associate of Arts - Healthcare Technology
Fayetteville Technical Community College
Fayetteville, NC05-2012
Skills
- Organizational Skills
- Microsoft Office
- Remote Office Availability
- Time Management
- Critical Thinking
- Relationship Building
- Excellent Communication
- Self-Directed
- Leadership
- MS Office
- Analytical Thinking
- Data Warehousing
- Data Validation
- Data Modeling
- Gap analysis
- Technical Writing
- Database Maintenance
- Process Improvement
- Technical Analysis
- Business Needs Analysis
- Data Analysis
- SQL
- Database Management
- Data Integrity Validation
- Database Programming and SQL
- Statistics and SAS
- Strong Work Ethic
- Analytical Problem Solving
- Clear and Concise Communication
- Tableau
- Google Analytics
- Data Mapping
- Structured query language (SQL)
- Data Visualization and Presentations
- Attention to Detail
- Microsoft Access
Certification
- Google Data Analytics Certificate 02/2023
Timeline
Psr
TransCore
01.2024 - Current
Technical Support and Sales Representative
Asurion Wireless Insurance
07.2022 - 01.2024
Billing and Collections Specialist
Conns Home Plus Warehouse
03.2020 - 06.2022
Customer Representative
Teleproformance
09.2019 - 03.2020
Some College (No Degree) - Google Data Analytics
Merit America
Associate of Arts - Healthcare Technology
Fayetteville Technical Community College