Summary
Work History
Education
Skills
References
Timeline
Generic

Andrea Hebb

Hagerstown,MD

Summary

Dedicated and compassionate Behavioral Health Technician with proven skills in crisis intervention, patient documentation, and behavioral monitoring. Committed to ensuring client safety and providing emotional support in high-pressure environments.

Work History

Behavioral Health Technician

Tru Healing
Hagerstown, Maryland
07.2025 - Current
  • Monitored behavioral changes and reported observations to the clinical team.
  • Maintained a safe and clean environment for clients at all times.
  • Documented patient progress and incidents accurately in care records.
  • Supported crisis intervention efforts to ensure client safety and stability.
  • Documented behavioral incidents to keep accurate records.
  • Monitored patient safety in all areas of the facility.
  • Provided emotional support to clients and patients dealing with difficult situations.
  • Maintained accurate documentation of patient progress and treatments received.
  • Established and maintained professional working relationships with clients, staff and public.
  • Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
  • Completed daily client rounds and tracked client movements.
  • Maintained client and employee areas in good working order and with adequate supplies.
  • Completed patient reports daily and submitted to management for evaluation.
  • Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
  • Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
  • Responded promptly to any emergency situations that may arise within the facility.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Educated clients on important life skills, housekeeping, and food preparation.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Provided crisis intervention services to patients in need.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Advised clinical staff regarding appropriate interventions for behavioral issues.
  • Administered medications as prescribed by physician or psychiatrist.

Education

High School Diploma -

Broadfording Christian Acadamy
Hagerstown, MD
05-1997

Skills

  • Crisis intervention
  • Patient documentation
  • Behavioral monitoring
  • Medication administration
  • Team collaboration
  • Emergency response
  • Conflict resolution
  • Professional relationships
  • Emotional support
  • Safety enforcement
  • Progress reporting
  • Regulatory compliance
  • Progress monitoring
  • Walking rounds
  • Empathy and compassion
  • Recovery-oriented approach
  • Multicultural competence
  • Time management
  • Safety management
  • Verbal de-escalation
  • Records maintenance
  • Multitasking and organization
  • Self-care practices
  • Log updating
  • Substance abuse experience
  • Positive reinforcement
  • Conflict de-escalation
  • Rounds management
  • Housekeeping skills
  • Mediation techniques
  • Professional boundaries maintenance
  • Behavioral control
  • Incident reporting
  • Active listening
  • Activities of daily living management
  • Patient observation
  • Documentation skills
  • Crisis handling
  • Records management
  • De-escalation strategies
  • Reinforcement procedures
  • Report writing
  • Behavioral management
  • Cultural sensitivity
  • Activity monitoring

References

References available upon request.

Timeline

Behavioral Health Technician

Tru Healing
07.2025 - Current

High School Diploma -

Broadfording Christian Acadamy
Andrea Hebb
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