Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ANDREA Hempfield

Lexington,Ohio

Summary

Experienced in Executive Support and Technical Writing with exposure to many different business sectors including: Human Resources, Environmental Health and Safety, Quality Assurance, Information Technology, and Personnel Management.

Results-oriented writing professional with experience preparing concise and accurate technical documents, ensuring all data is compliant with DOD, State, and Federal regulations. Expert at delivering high-quality work, demonstrating a high aptitude for attention to detail.

Overview

17
17
years of professional experience

Work History

EHS Technical Writer | Administrative Support

TE Connectivity | QualDoc
10.2023 - Current
  • Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
  • Revised obsolete EHS operating procedure library, ensuring written programs and procedures aligned with State, Federal, and Corporate regulations.
  • Edited and proofread technical documents for accuracy and consistency.
  • Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.
  • Increased product adoption by creating clear and concise user guides, manuals, and online help resources.
  • Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
  • Improved customer satisfaction with well-structured troubleshooting guides addressing common issues.
  • Assisted in the design and delivery of training programs tailored to meet specific departmental needs.
  • Proved successful working within tight deadlines and a fast-paced environment.

Administrative Coordinator / Operations Assistant

Field9: architecture
09.2022 - 06.2023
  • Email and Phone Correspondence with both potential and Active Clients
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Schedule appointments and maintain company calendar
  • Maintain daily accounting functions such as Accounts payable, accounts receivable, and account reconciliations
  • Responsible for time tracking and company payroll
  • Arrange Travel accommodations for CEO when necessary.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.

Office Assistant

Contrologic Environmental Inc
06.2021 - 11.2021
  • Maintain Daily Work Orders, scheduling contractors at needed locations
  • Responsible for Time Log and Payroll
  • Responsible for inputting work orders/ change orders and channeling up through management
  • Answer Phones, emails inquiring about current projects or upcoming bids
  • Prepared bid packages and submitted to proper officials
  • Printed Plans, mailed to project managers at jobsite.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.

Software Programmer and Production Coordinator for DME

Forbes Rehab Services
03.2016 - 04.2018
  • Software Programmer for Durable Medical Devices (DME); Programmed and repaired Apple iPads and Microsoft Surface Pros
  • Developed user-friendly applications, enhancing the overall end-user experience.
  • Ensured Production Department was in compliance with all FDA (Medical Device Manufacturing) regulations
  • Handled escalated customer service calls, ensuring 100% resolution and customer satisfaction
  • Oversaw all areas of production; ensuring the device met company standards before leaving the warehouse
  • Maintained inventory; ensuring employees have all the necessary design components they need to fulfill client orders in a timely manner
  • Conducted Initial safety briefings for new employees and annual briefings thereafter
  • Ensured warehouse employees were following safety procedures at all times.

Personnel Specialist - Knowledge Operations Manager - Quality Assurance Inspector

179th Airlift Wing Ohio Air National Guard
04.2007 - 02.2015
  • Knowledge and specialized training in Air Force Personnel policies and procedures and DOD regulations.
  • Utilized the Military Personnel Data System (MILPDS) and other automated systems to perform a wide variety of Commander Support Staff personnel functions including: identification cards, separations, retirements, benefits, awards and decorations, retention, retraining, duty status changes, and personnel readiness programs
  • Personnel Support for Contingency Operations (PERSCO) team lead, ensuring 100% accountability and casualty reporting for deployed personnel
  • Established and maintained a paperless work environment; including a complete electronic file plan; thus making 179th the first guard unit in Ohio to be in complete compliance with the 'Go Green' Modern Air Force initiative
  • Served as the Quality Assurance and Aircraft Technical Order records manager for the Maintenance Group by following all guidance and procedures for creating, transferring, storing, retrieving and disposing of all electronic records and Technical Orders within the 179th Maintenance Group
  • Managed the specialized procedures and technical data repositories required to perform maintenance on multiple weapon systems
  • Performed Technical Data Compliance Inspections on each individual shop within the Maintenance Group; ensuring all personnel were following Air Force guidance and regulations
  • Prepared detailed inspection reports for leadership, ensuring the correct Air Force Regulation was sited with each discrepancy
  • Managed the MXQ Maintenance Operating Instruction (MOI) program by following the correct procedures to make sure each instruction is accurate and current.

Education

Ashland High School

Associate of Applied Science -

Community College of The United States Air Force (CCAF)

Airman Leadership School - Computer Information Systems

Maxwell Air Force Base
01.2011

Associate of Applied Science -

Sheppard Air Force Base
01.2009

Personnel Apprentice -

Keesler Air Force Base Training Center
01.2007

Skills

  • Strong Knowledge of Microsoft Office Suite including Word, Excel, Teams, and SharePoint
  • Knowledge in DOD, Government, and state regulations
  • Proficient in office management duties such as payroll, accounts receivable, accounts payable, calendar management and senior level support

References

  • Micheal Stupca | Quality Assurance Manager | TE Connectivity | (419) 520-8708
  • Chief Master Sergeant Mark Carey (retired) | QA Chief | 179th AW ANG | (419) 564-6579
  • Chief Master Sergeant Ralph Chandler | QA Inspector | 179th AW ANG | (419) 681-1239
  • Senior Master Sergeant Mike Vasko | DCMA- Los Angeles QAS | (818) 267-2098

Timeline

EHS Technical Writer | Administrative Support

TE Connectivity | QualDoc
10.2023 - Current

Administrative Coordinator / Operations Assistant

Field9: architecture
09.2022 - 06.2023

Office Assistant

Contrologic Environmental Inc
06.2021 - 11.2021

Software Programmer and Production Coordinator for DME

Forbes Rehab Services
03.2016 - 04.2018

Personnel Specialist - Knowledge Operations Manager - Quality Assurance Inspector

179th Airlift Wing Ohio Air National Guard
04.2007 - 02.2015

Ashland High School

Associate of Applied Science -

Community College of The United States Air Force (CCAF)

Airman Leadership School - Computer Information Systems

Maxwell Air Force Base

Associate of Applied Science -

Sheppard Air Force Base

Personnel Apprentice -

Keesler Air Force Base Training Center

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ANDREA Hempfield