Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Henderson

Miami,FL

Summary

Career Objective: To obtain a respective and responsible role as a Travel Coordinator management supervisor, making use of my well-established professional abilities and qualifications in a highly sought-after organization.


Career Summary: I have a business management mindset which reflects my strong leadership, and communication skills. Knowledgeable in financial management using the Microsoft Office Suite. Monitors projects by adhering to production schedule and budget and providing targeted solutions.

Overview

16
16
years of professional experience

Work History

MIA-HBR Project Manager

American Airlines
Miami, FL
07.2021 - 05.2022
  • Collaborated with project members to identify and quickly address problems.
  • Supported team-members travel arrangements.
  • Utilize actively listening, logic, and reasoning.
  • Developed proper supportive solutions while managing customer self-service for internet-based clients.
  • Assist Workforce Planning via Workforce Management Applications to ensure adequate call volume forecasting demands were met.
  • Kept accurate monthly, quarterly, and annual skill development for onboarded individuals.
  • Delivered high level of service to both maintain and extend relationships for future business opportunities.
  • Managed bookkeeping, prepared budgets and cost reports.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.

Travel Coordinator

Southwest Airlines
Atlanta, GA
03.2007 - 12.2021
  • Coordinated cruises and flights based on travel needs to enhance client experience and satisfaction.
  • Maintained, communicated, and assisted in the enforcement of all travel procedures, guidelines, and information for over 13 years.
  • Assists in the completion of travel related expense receipts for reports.
  • Provided necessary travel information to approved travel agencies.
  • Updating travel agencies with changes to itinerary and travel needs.
  • Arranged and assist with ancillary decisions making for customers throughout the country and overseas.
  • Arranged hotel accommodations, cars or drivers.

Education

Associate of Arts - Small Business Management

Georgia Piedmont Technical College
Clarkston, GA
05.2025

Associate of Science - Business Administration

Grand Canyon University
Phoenix, AZ
05.2025

Skills

  • Microsoft Office Pack: Word, Excel, Access, Outlook, PowerPoint Clerical Data entry Research and data analysis
  • Hotel Accomodations
  • Basic knowledge of user interface communication Cloud networking and file sharing
  • Slack & Gmail (Private or personal email accounts) Drive (Securing documents) G-Docs
  • Performance Tracking and Evaluations
  • Scheduling and Coordinating
  • Call Volume and Quality Metrics
  • Technical Presentations
  • Income and Expense Management
  • Tour and Travel Quotes
  • Foreign Country Regulations
  • Reservations Booking
  • Airline Rules
  • Knowledge of Laws

Timeline

MIA-HBR Project Manager

American Airlines
07.2021 - 05.2022

Travel Coordinator

Southwest Airlines
03.2007 - 12.2021

Associate of Arts - Small Business Management

Georgia Piedmont Technical College

Associate of Science - Business Administration

Grand Canyon University

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Andrea Henderson