Andrea Henebury
Brentwood,CA.
Summary
To obtain a position within the service industry as a coordinator, dispatcher, customer service or in administration. I want to be able to use my experience, skills and strong work ethic to enhance my career. I am a quick learner and I am open to a different industry or learning something new. I can work independently or in a group. I am results driven and competitive.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Fire Alarm Customer Service Manager
Battalion One Fire Protection
San Leandro, CA
09.2019 - 07.2022
- Coordination of service and repair of commercial fire alarm systems in the San Francisco Bay Area
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Quoting large and small repairs from small commercial spaces to High Rise, ordering Inventory, coordinating repair from start to finish
- Invoicing and Collections
- UL Certification generation and audit
- Monthly Monitoring Billing
- Writing department policies and procedures
- Resolve Customer Service issues
- Invoiced 4 million annually.
Commercial Fire Service Dispatcher
Johnson Controls
Livermore, CA
07.2013 - 09.2019
- Lead Service Champion for Western State Division
- Daily operations including creating service calls, Technician dispatch and Invoice
- Order materials and equipment for replacement parts
- Proficient in reading monitoring signals and UL Dispatch
- Create and maintain UL Certificates and work with UL on Yearly Audits
- Fleet an Inventory Management
- Customer Service
- Dispute Management
- On-Call Schedules
- Quoting repairs as needed.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Commercial Service Coordinator
Tyco Integrated Security
Pleasanton, CA
07.2012 - 07.2013
- ADT acquired by Tyco then split into its own LLC
Commercial and Residential Service Coordinator
ADT Security Services
Hayward, Pleasanton, CA
01.2003 - 07.2012
- Specializing in Parts Pending, Identifying and Requesting Parts for all Commercial and Residential Service Technicians
- Maintaining Inventories and Replenishments for 34 technicians
- Customer Service including Dispute Management
- Tech Support including troubleshooting and supporting systems to manufacturer specifications
- Advance Replacement and Repairs
- Proficient in Oracle and Mastermind.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Office Coordinator, Administrative Assistant, Installation/Service Manager
Brinks Home Security
Union City, CA
01.1996 - 12.2002
- Managed all Office Functions including Human Resources, Fleet Management, Telecommunications, Sales Coordination, Install Coordination of Residential and Small Business Accounts, Commissions Payroll
- Ace Card Management.
Education
Associates of Arts Degree - Business Administration, Accounting
Santa Barbara Business College
1987
Skills
- Workflow Management
- Administration and Reporting
- Time Management
- Service Delivery Optimization
- Verbal and Written Communication
- Technical Proficiency
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Issue Resolution
- Handling Escalations
- Budgeting and Reporting
- Collection Calls
Certification
Bureau of Security and Investigative Services
Alarm Agent Employee
Timeline
Fire Alarm Customer Service Manager
Battalion One Fire Protection
09.2019 - 07.2022
Commercial Fire Service Dispatcher
Johnson Controls
07.2013 - 09.2019
Commercial Service Coordinator
Tyco Integrated Security
07.2012 - 07.2013
Commercial and Residential Service Coordinator
ADT Security Services
01.2003 - 07.2012
Office Coordinator, Administrative Assistant, Installation/Service Manager
Brinks Home Security
01.1996 - 12.2002
Associates of Arts Degree - Business Administration, Accounting
Santa Barbara Business College
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