Andrea Hernandez
Asheboro,NC
Summary
Flexible hard worker ready to learn and contribute to team success. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Atrium health wake forest baptist
Asheboro, NC
01.2022 - Current
- Scheduled patient appointments and procedures.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Greeted visitors and checked them in for appointments or meetings.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Scheduled appointments for clients according to their availability.
- Greeted guests and provided coat check tickets.
- Maintained a record of all scanned documents and files for future reference.
- Ensured that all scanned images were clear and legible prior to archiving or storage.
- Provided timely follow-up on all pending referrals to ensure proper care was received in a timely manner.
- Assisted customers with completing and submitting referral forms to appropriate medical providers.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with scheduling follow-up appointments according to provider availability.
Front Desk Receptionist
kid's smile
Asheboro, NC
07.2021 - 11.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled appointments and maintained and updated appointment calendars.
General Manager
Bojanles
Randleman, NC
06.2013 - 07.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Education
High School Diploma -
Randleman High School
Randleman, NC06.2013
Skills
- Reception Management
- Routing Lab Results
- Patient Interviewing Skills
- Medical Filing
- Appointment Scheduling
- Appointment Confirmation
- Customer Service
- Insurance Verification
- Office Administration
- Payment Collection
- HIPAA Compliance
- Scheduling Appointments
- Fluent in spanish & english
Timeline
Patient Service Representative
Atrium health wake forest baptist
01.2022 - Current
Front Desk Receptionist
kid's smile
07.2021 - 11.2022
General Manager
Bojanles
06.2013 - 07.2021
High School Diploma -
Randleman High School