Andrea Hernandez
El Paso,TX
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
PROGRAM ASSISTANT
RISE PROGRAM
2022.01 - 2022.08
- Guided individuals recovering from addictions
- Used organizational skills to create schedules and set meeting times
- Assisted program director in overseeing progress of over 30 participants
- Assisted with planning and coordinating day-to-day and special program activities
- Managed both digital and physical filing systems and retrieved documents as required
- Prepared clearly written and formatted documents and reports
- Created and updated records and files to maintain document compliance
- Drafted agendas, recorded minutes and generated documents to facilitate meetings
WEIGHT ROOM ATTENDANT
TAMIU
2021.09 - 2021.12
- Monitored business performance and improved customer experiences with staff guidance
- Reviewed inventory, assessed needs, and placed orders to keep stock available for employees
- Welcomed, greeted, and interacted with members and guests and verified proper equipment operation
- Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
- Greeted customers and offered them assistance.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
Cashier
Fast trak Car wash
2021.02 - 2021.08
- Operated cash register, collected payments, and provided accurate change
- Tracked company inventories, moved excess stock, and arranged products to improve sales
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized
- Disseminated information to customers regarding account updates, new service additions, and promotional offers
- Answered customer questions, provided store information, and directed customers to designated store areas.
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Answered questions about store policies and addressed customer concerns
- Worked closely with shift manager to solve problems and handle customer concerns
Cashier
Tropical Smoothie Cafe
2019.11 - 2021.02
- Greeted guests and gathered information to seat groups or place on waitlist
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Escorted guests to seating area, furnished menus, and highlighted daily specials
- Monitored dining area to assess server capacity and estimate wait times
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Greeted customers entering store and responded promptly to customer needs
BRAND REP
HOLLISTER
2020.08 - 2020.12
- Greeted guests and gathered information to seat groups or place on waitlist
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Escorted guests to seating area, furnished menus, and highlighted daily specials
- Monitored dining area to assess server capacity and estimate wait times
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Showed understanding of customer's personal style and preferences when offering product advice
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store
Education
Some College (No Degree) - Neuroscience
UNIVERSITY OF TEXAS AT EL PASO
El Paso, TXHigh School Diploma -
El Dorado High School
El Paso, TX06.2021
Skills
- Customer service
- Ordering and stocking
- Credit and cash transactions
- Customer assistance
- Multitasking
- Conflict resolution
- Friendly, positive attitude
- Teamwork and Collaboration
- Interpersonal Skills
- Multitasking and Organization
- Time Management
Timeline
PROGRAM ASSISTANT
RISE PROGRAM
2022.01 - 2022.08
WEIGHT ROOM ATTENDANT
TAMIU
2021.09 - 2021.12
Cashier
Fast trak Car wash
2021.02 - 2021.08
BRAND REP
HOLLISTER
2020.08 - 2020.12
Cashier
Tropical Smoothie Cafe
2019.11 - 2021.02
Some College (No Degree) - Neuroscience
UNIVERSITY OF TEXAS AT EL PASO
High School Diploma -
El Dorado High School
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