Andrea Hernandez
Indianapolis,IN
Summary
Dedicated and results-driven Program Manager with over 9 years of extensive experience in leading and executing successful programs in dynamic environments. Proven track record of overseeing cross-functional teams to achieve strategic objectives and deliver high-impact results. Expertise in strategic planning, project management, and process optimization, with a keen focus on driving operational excellence. Strong communication and interpersonal skills, adept at collaborating with stakeholders to ensure project alignment with organizational goals. A forward-thinking leader committed to continuous improvement, I bring a demonstrated ability to navigate complexities and deliver successful outcomes. Seeking to contribute my skills and experience to drive success in a challenging program management role.
Overview
11
11
years of professional experience
Work History
Sub-Regional Program Manager
Amazon
01.2021 - Current
- Assess and prioritize process improvement opportunities by evaluating performance metrics across regions
- Enforce continuous improvement through auditing benchmark standards and collaborate with operational leaders to establish standard operating procedures within process control limits for stabilization and standardization
- Contributed to the enhancement of quality within the Indy node resulting in Indy climbing 107 spots within the scorecard from previous year
- Achieved an 80% reduction in defects per million opportunities for First Pass Yield within the Indy node
- Implemented an effective A3 methodology to guide sites across the central region in addressing high leakage buckets, resulting in a significant 7% reduction in lost defects per million opportunities
- Additionally, provided comprehensive training to the team on best practices to enhance performance.
Area Manager
Amazon
01.2019 - 01.2021
- Support and mentor hourly workforce, ensuring safety, quality, productivity, and customer delivery commitments are met
- Collaborate with various support teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to develop plans aligned with business objectives and perform physically demanding tasks in dynamic environments.
Sales Manager
Bulls Auto Sales
01.2013 - 01.2014
- Oversee and manage the sales team, providing leadership and guidance to achieve sales targets and customer satisfaction goals
- Develop and implement sales strategies, monitor inventory levels, and collaborate with other departments to ensure effective operations and maximize profitability.
Education
Supply Chain management
IUPUI
01.2020
Business administration
Ivy tech Community College
Skills
- Process Improvement
- Project Planning
- Problem-Solving
- Team Leadership
- MS Office
- Computer Skills
Hobbies and Interests
- Rock Climber enthusiast
- Fitness Fanatic
- Food Critic
Languages
Spanish
Professional
Affiliations
- Rock Climber enthusiast
- Fitness Fanatic
- Food Critic
Timeline
Sub-Regional Program Manager
Amazon
01.2021 - Current
Area Manager
Amazon
01.2019 - 01.2021
Sales Manager
Bulls Auto Sales
01.2013 - 01.2014
Supply Chain management
IUPUI
Business administration
Ivy tech Community College