Andrea Hernandez
Fullerton,CA
Summary
Dynamic professional with a proven track record in operations management and exceptional client support, honed across roles from Server at High Horse Saloon to Manager at Gen Korean BBQ. Excelled in team member support and time management, significantly enhancing customer satisfaction and operational efficiency. Skilled in safe food handling and adept at multitasking, consistently achieving and surpassing set goals.
Overview
10
10
years of professional experience
Work History
Server
High horse Saloon
Fullerton, CA
09.2024 - Current
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and confirmed complete orders.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu items, describing ingredients and cooking methods upon request.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
Server/Bartender
Habana Cafe
Costa Mesa, California
01.2024 - 12.2024
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Effectively multitasked within fast-paced environment.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
Bartender
Conga Room
Los Angeles, California
07.2022 - 02.2024
- Assisted in setting up events including arranging glassware, garnishes, ice buckets.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Monitored bar inventory and promptly restocked low items before depletion.
- Monitored guest behavior and alert security if necessary to ensure safety of guests and employees alike.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Manager
Gen Korean BBQ
Cerritos, California
04.2015 - 08.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Produced thorough, accurate and timely reports of project activities.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Recruited and hired qualified candidates to fill open positions.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Education
Some College (No Degree) -
Long Beach City College
Long Beach, CASkills
- Safe food handling
- Team member support
- Strong multitasking
- Exceptional Client Support
- Operations management
- Time management
Languages
Spanish
Professional
Timeline
Server
High horse Saloon
09.2024 - Current
Server/Bartender
Habana Cafe
01.2024 - 12.2024
Bartender
Conga Room
07.2022 - 02.2024
Manager
Gen Korean BBQ
04.2015 - 08.2022
Some College (No Degree) -
Long Beach City College
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