Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Hernandez

Waukegan,IL

Summary

Dynamic retail professional with extensive experience in retail and grocery, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and resolving customer issues, while fostering a positive work environment. Skilled in money handling and decision-making, consistently achieving high levels of team productivity and satisfaction.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Aldi
11.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Supervisor

Whole Foods Market Inc
06.2023 - 10.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Store Manager

Dollar Tree
07.2021 - 04.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Education

High School Diploma -

Houlka Attendance Center
Houlka, MS
05.2021

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Goal setting

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Aldi
11.2024 - Current

Supervisor

Whole Foods Market Inc
06.2023 - 10.2024

Store Manager

Dollar Tree
07.2021 - 04.2023

High School Diploma -

Houlka Attendance Center

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Andrea Hernandez