Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Hernandez

Houston

Summary

Highly organized and motivated individual with a strong desire to utilize time management and organizational skills across diverse work settings. Seeking entry-level opportunities to develop skill set and contribute to growth of dynamic company.

Overview

8
8
years of professional experience

Work History

Member Servive Advocate

AAA Life Insurance
04.2022 - Current
  • Handled sensitive member information responsibly, adhering strictly to privacy regulations and guidelines.
  • Collaborated with cross-functional teams to resolve complex member concerns, ensuring satisfaction and loyalty.
  • Managed high call volumes while maintaining exceptional service quality and professionalism.
  • Resolved escalated member issues with diplomacy, tactfully navigating challenging situations while maintaining rapport with the customer.
  • Exceeded performance metrics by efficiently managing tasks and prioritizing workload.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Service BDC Manager

Joe Myers Toyota
04.2017 - 03.2022
  • Followed BDC scripts and guidelines for inbound and outbound calls.
  • Conducted multi-channel communication with customer via email, phone and website.
  • Performed proactive outbound calls to schedule regular maintenance, recall notifications and preventive services.
  • Maintained current schedule of management and sales associates to assign interested customers with available employees.
  • Scheduled service appointments at customer convenience, building rapport and maintaining client relationships.
  • Met pre-set guidelines for weekly appointments, shows and outbound calls using Technique and Skill.
  • Hired and trained staff members, oversaw department teams and delegated assignments to employees according to skill sets.
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Provided timely, courteous and knowledgeable responses to information requests.

Cashier Assistant

Costco
11.2020 - 01.2021
  • Seasonal.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Handled merchandising and restocking needs for multiple checkout lanes.
  • Welcomed customers, offering assistance to help find store items.

Cashier

Joe Myers Toyota
11.2018 - 03.2019
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Met high productivity standards in processing payments for customers.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

Some College (No Degree) -

Lone Star College System
Spring, TX

Skills

  • Staff training and motivation
  • Time management
  • People skills
  • Critical thinking
  • Customer service
  • Work ethic
  • Quick learner
  • Problem Solver

Timeline

Member Servive Advocate

AAA Life Insurance
04.2022 - Current

Cashier Assistant

Costco
11.2020 - 01.2021

Cashier

Joe Myers Toyota
11.2018 - 03.2019

Service BDC Manager

Joe Myers Toyota
04.2017 - 03.2022

Some College (No Degree) -

Lone Star College System

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Andrea Hernandez