ANDREA HERNANDEZ
Inglewood,CA
Summary
Motivated and dependable college student at the University of California, Riverside pursuing a Bachelor of Arts in Education, Society, and Human Development. Experienced in customer service, front desk operations, administrative support, and working in fast-paced environments. Fluent in both English and Spanish with strong communication, organization, and teamwork skills.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Lorenzana Services
532 W Arbor Vitae St Inglewood, CA 90301 United S
01.2022 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed accounts payable and receivable to ensure timely financial transactions.
- Organized and maintained filing systems for easy access to documents.
- Processed incoming and outgoing mail while ensuring proper documentation protocols.
- Worked effectively in fast-paced environments.
Receptionist & Dental Assistant
Culver City Premium Dental Care
11444 W Washington Blvd Unit A Los Angeles, CA 90
05.2025 - 05.2026
- Assisted dentists during procedures, ensuring patient comfort and effective workflow.
- Prepared examination rooms by sterilizing instruments and maintaining a clean environment.
- Managed patient records using dental software, ensuring accuracy and confidentiality.
- Educated patients on oral hygiene and post-procedure care instructions for improved health outcomes.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated insurance verification processes to ensure accurate billing and reduce claim denials.
- Assisted patients in completing necessary paperwork, improving overall patient experience and satisfaction.
- Communicated effectively with dental team to streamline workflows and optimize patient care delivery.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Education
Bachelor of Arts - Education, Society, and Human Development
University of California, Riverside
01.2029
High School Diploma -
Ánimo Inglewood Charter High School
Inglewood 06.2025
Skills
- Assisted customers with inquiries and resolved issues to enhance guest experiences
- Provided administrative support and performed data entry tasks to maintain accurate records
- Organized schedules and managed front desk operations to streamline workflows
- Facilitated scheduling and handled front desk tasks to ensure efficient operations
- Communicated effectively in English and Spanish to support diverse clientele
- Collaborated with team members to achieve common goals and foster a positive work environment
- Adapted quickly to fast-paced situations to maintain productivity and service quality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist & Dental Assistant
Culver City Premium Dental Care
05.2025 - 05.2026
Administrative Assistant
Lorenzana Services
01.2022 - 04.2025
Bachelor of Arts - Education, Society, and Human Development
University of California, Riverside
High School Diploma -
Ánimo Inglewood Charter High School