Andrea Hernandez
Houston,TX
Summary
Detail-oriented and dependable administrative professional with experience in military pay administration, records management, and customer service through the Army National Guard. Skilled in investigating and resolving pay discrepancies, reviewing personnel and financial documentation, maintaining accurate records, and ensuring compliance with established procedures. Proficient in Microsoft Excel, Adobe Acrobat, PEMS, and ARRO, with strong organizational, communication, and problem-solving skills. Recognized for managing multiple priorities, protecting confidential information, and delivering accurate, timely support in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Soldier
Army National Gaurd
San Marcos, TX
05.2022 - Current
- Conducted risk assessments to enhance safety protocols during training exercises.
- Implemented logistical plans for equipment distribution and resource allocation.
- Collaborated with diverse teams to execute strategic missions effectively.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
Payroll Specialist
Army National Gaurd
Eagle Pass, TX
03.2025 - 07.2026
- Processed and reviewed W-2, W-4, and direct deposit forms to ensure accuracy and compliance with policies.
- Assisted employees with completing and updating payroll and tax documentation.
- Reviewed Leave and Earnings Statements (LES)/pay statements to identify discrepancies and resolve pay-related issues.
- Processed and validated travel voucher documentation for reimbursement, ensuring all required supporting documents were included.
- Reviewed and processed new hire/hiring packets, verifying completeness and required documentation.
- Investigated payroll discrepancies, gathered supporting documentation, and prepared cases for higher-level review.
- Maintained confidential personnel and financial records while ensuring data accuracy.
- Provided customer service by assisting employees with payroll, travel, and personnel-related questions.
- Ensured compliance with military and organizational policies when processing personnel and financial documents.
- Utilized payroll software to manage employee records and tax deductions efficiently.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Communicated with employees to explain pay issues, provide updates, and request additional documentation as needed.
Payroll Specialist
Army National Gaurd
McAllen, TX
08.2024 - 03.2025
- Processed payroll for military personnel, ensuring accuracy and compliance with federal regulations.
- Assisted in implementing new payroll procedures to enhance operational efficiency.
- Reviewed timekeeping data to validate days worked and resolve discrepancies promptly.
- Maintained daily accountability of personnel, ensuring accurate attendance and status reporting.
- Demonstrated professional email etiquette when communicating with Soldiers, leadership, and external agencies.
- Utilized Adobe Acrobat to create, edit, organize, and process PDF documents.
- Used Microsoft Excel to track cases, maintain spreadsheets, organize data, and monitor workflow.
- Conducted audits of payroll reports to maintain data integrity and compliance standards.
- Trained junior staff on payroll processes and software usage to improve team performance.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Maintained strict confidentiality of all payroll information and records.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
Ticket Scanner
Houston Livestock Show and Rodeo - HLSR Studio Intern
02.2022 - 03.2022
- Scanned tickets efficiently, ensuring smooth entry for attendees.
- Verified ticket validity to prevent unauthorized access.
- Assisted in coordinating attendee flow during peak hours.
- Provided exceptional customer service by addressing inquiries promptly.
- Collaborated with team members to enhance operational efficiency.
Stacker
Texaco Gas Station
Houston, TX
03.2021 - 10.2021
- Operated stacker equipment to efficiently load and unload products.
- Ensured safe handling of materials during stacking and storage processes.
- Maintained cleanliness and organization of work areas to enhance safety.
- Assisted team in meeting daily productivity goals through effective material management.
- Followed safety protocols while performing stacking tasks to minimize risks.
Education
High School Diploma -
North Houston Early College High School
Houston, TX06.2023
Skills
Teamwork and loyalty
Equipment maintenance
Training and development
Managing classified information
Records review
Documentation and reporting
Microsoft Excel proficiency
Teamwork and collaboration
Computer skills
Customer service
Languages
Spanish
Native or Bilingual
Timeline
Payroll Specialist
Army National Gaurd
03.2025 - 07.2026
Payroll Specialist
Army National Gaurd
08.2024 - 03.2025
Soldier
Army National Gaurd
05.2022 - Current
Ticket Scanner
Houston Livestock Show and Rodeo - HLSR Studio Intern
02.2022 - 03.2022
Stacker
Texaco Gas Station
03.2021 - 10.2021
High School Diploma -
North Houston Early College High School