Andrea Hernandez
Homestead,FL
Summary
Experienced Banking Professional with over eight years of experience in financial services. Building client relationships and driving revenue growth. Seeking to use my knowledge in client engagement and financial solutions to excel as a Manager and contribute significantly to organizational success.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Bank of America
Homestead, USA
04.2024 - Current
- Achieved partner referral goals through strategic relationship management.
- Cultivated and strengthened client relationships to enhance customer loyalty.
- Facilitated account openings and provided digital banking education to enhance customer experience.
- Educated on banking risk and compliance.
- Meeting performance goals.
Customer Service Rep.
Bank of America
Homestead, USA
02.2019 - 04.2024
- 10+ years customer service experience.
- Demonstrated strong teamwork and leadership skills to assign team roles and responsibilities.
- Resolved client issues to improve customer satisfaction and retention.
- Strong teamwork skills, as well as leadership and management skills to properly assign team's roles and responsibilities.
- Coached teammates on risk and compliance procedures to ensure adherence to regulations.
- Resolved client issues by actively listening and providing effective solutions in a timely manner.
- Strong business development and client relationship skills.
- Managed financial center vault and prepared daily shipments while ensuring secure ATM operations.
- Sole custodian of financial center vault, preparations for daily shipments, ATM sole custodian.
Customer Service Rep.
The Check Cashing Store
Cutler Bay, USA
09.2017 - 02.2019
- Initiated, developed, and enhanced relationships with existing clients and targeted prospects to increase revenue.
- Assisted customers with account inquiries and transaction issues.
- Provided information on bank products and services to clients.
- Resolved customer complaints through active listening and problem-solving.
Education
Bachelor's degree - Business Administration, Human Resources Management
Miami-Dade College
Homestead, FLHuman Resource Management Certificate Program -
Florida International University
Skills
- Sales strategy and execution
- Digital banking education
- Banking compliance expertise
- Performance achievement
- Relationship building
Languages
- English
- Spanish
Timeline
Relationship Banker
Bank of America
04.2024 - Current
Customer Service Rep.
Bank of America
02.2019 - 04.2024
Customer Service Rep.
The Check Cashing Store
09.2017 - 02.2019
Bachelor's degree - Business Administration, Human Resources Management
Miami-Dade College
Human Resource Management Certificate Program -
Florida International University