Andrea Hernandez Garcia
Navasota
Summary
Friendly dedicated receptionist with strong relationship-building skills, adept at coordinating appointments, organizing mail, and collecting messages, and adept at handling multiple tasks with excellent time management and resourcefulness.
Overview
2
2
years of professional experience
Work History
Receptionist/Baruista
P.A Smith Hotel
10.2023 - Current
- Handle guest complaints and offer complimentary services to maintain high guest satisfaction
- Answered guests' queries regarding services provided by the hotel and local attractions
- Greeted guests with a bright attitude, manage and maintain a clean and presentable look and attitude
- Take messages for Managers/Supervisors
- Received calls redirected them to the correct department along with take any messages or give any needed information
- Print out, checked, and sent out 15+ emails daily
- Called each individual guest after booking with us to offer any additional services needed
- Checked guests out of the hotel, noting special requests, and adding additional items to the bill
- Processed payments through cash or credit cards
- Managed front desk operations, including room reservations and bill receivables, using software systems to maintain accurate records.
Shift Coordinator
Burger King
02.2022 - 04.2023
- Supervise shift employees including daily tasks, shift breaks, and daily cleaning
- Order taker in drive thru and front counter
- Address customers' needs
- Manage money safe count and make nightly deposits.
Education
Navasota High School
Navasota, TX05.2023
Skills
- Adobe Photoshop
- Microsoft Office
- Time management
- Organization
- Communication
- Problem solving
- Adaptability
- Payment collections
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist/Baruista
P.A Smith Hotel
10.2023 - Current
Shift Coordinator
Burger King
02.2022 - 04.2023
Navasota High School
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