Andrea Herrera Gonzalez
Colton, Ca,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Systems Operator
Walmart
05.2022 - Current
- Collaborated with groups to assist in escalations and incident response, triage and resolution.
- Reviewed job logs and application errors with sense of urgency to meet customer needs.
- Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation.
- Monitored system and application availability and performance information to support efficient operation.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Maintained network users, mail accounts and directories to optimize network security.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Assisted computer users with technical issues at workstations.
- Coordinated with IT teams to resolve advanced computer software and hardware problems.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Quality Inspector
Walmart
06.2021 - 05.2022
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Inspected inbound shipments and conducted random sampling of product quality.
- Identified and helped resolve non-conforming product issues.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Recorded defects and coordinated issue resolution with development team and functional leads.
QA Associate
Walmart
10.2020 - 06.2021
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Monitored product standards and quality-control programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
Education
High School Diploma -
Bell High School
Bell , Ca06.2016
Skills
- IT Management
- Microsoft Visual Basic
- Systems Analysis
- Quality Control Analysis
- System Monitoring
- Strong Communication and Interpersonal Skills
- System Start-Ups and Shutdowns
- Operation Monitoring
- File Maintenance
- Help Desk Support
- Problem Analysis
Languages
Spanish
English
Timeline
Systems Operator
Walmart
05.2022 - Current
Quality Inspector
Walmart
06.2021 - 05.2022
QA Associate
Walmart
10.2020 - 06.2021
High School Diploma -
Bell High School