Andrea Hertzog
Binghamton
Summary
Experienced with surgical scheduling, ensuring timely and efficient coordination of procedures. Utilizes strong organizational skills and attention to detail to maintain accurate schedules and patient records. Knowledge of healthcare systems and effective communication with medical teams to support seamless surgical operations.
Experienced with patient care, administrative tasks, and clinical support. Utilizes knowledge of medical terminology and patient record management to ensure efficient operations. Track record of effective communication and collaboration within multidisciplinary healthcare teams.
Overview
13
13
years of professional experience
Work History
Patient Service Specialist
Guthrie/Lourdes Hospital
08.2021 - Current
- Managed patient check-in and registration processes, ensuring accurate data entry and streamlined workflows.
- Coordinated communication between patients and healthcare providers to enhance service delivery and satisfaction.
- Assisted in resolving patient inquiries and concerns, fostering a supportive environment for effective problem-solving.
- Implemented scheduling procedures to optimize appointment availability and reduce patient wait times.
- Maintained electronic health records with high accuracy, safeguarding patient confidentiality and compliance standards.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
Intake Associate
Karm Thrift Store
11.2017 - 04.2018
- Managed inventory levels using advanced tracking systems to ensure accuracy and availability.
- Utilized ERP software for efficient data entry and inventory management reporting.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Maintained a visually appealing, clean, and well-organized retail space to maximize customer experience.
- Optimized merchandising efforts in retail spaces to attract shopper attention while showcasing key product features effectively.
- Created impactful visual merchandising displays that attracted customers and increased foot traffic in retail stores.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
- Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.
Sales Associate/Store Merchandiser
Kmart
05.2013 - 12.2016
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining inventory accuracy through regular stock checks and organization.
- Collaborated with team members to create visually appealing merchandise displays.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
GED -
Binghamton High School
Binghamton, NY04-2000
Skills
- Patient registration
- Data entry
- Appointment scheduling
- Electronic health records
- Patient communication
- Insurance verification
- Referral processing
- Scheduling procedures
- Patient inquiries handling
- Medical terminology
- Multitasking and organization
- Pre-admission requests
- Medical coding
- Multi-line telephone systems
- Documenting and recording information
- Insurance authorizations
Timeline
Patient Service Specialist
Guthrie/Lourdes Hospital
08.2021 - Current
Intake Associate
Karm Thrift Store
11.2017 - 04.2018
Sales Associate/Store Merchandiser
Kmart
05.2013 - 12.2016
GED -
Binghamton High School