ANDREA CARRASCO HERZ
San Ysidro,USA
Summary
A dedicated Social Services Advocate with 10+ years of experience supporting disadvantaged children, youth, adults, and special-needs populations. Passionate about case management, family support, and community outreach. Skilled in connecting underserved populations with critical resources through individualized planning, advocacy, and collaboration. Bilingual in English and Spanish.
Overview
12
12
years of professional experience
Work History
Case Manager
Urban Street Angels, Inc.
San Diego, USA
05.2025 - Current
- Manage 18- to 30-year-old transitional-age youth in short-term shelter settings using a harm reduction and empowerment model.
- Develop and monitor service plans focused on housing, behavioral health, and self-sufficiency.
- Partner with providers for wraparound services, and maintain compliance with Medi-Cal documentation.
- Advocate at program and county meetings; provide bilingual support for a diverse client base.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Sr. Family Service Worker
MAAC Project
Chula Vista, USA
12.2022 - 04.2025
- Conducted home visits and needs assessments; connected families with community resources.
- Maintained medical records, immunizations, IEPs, and needs assessments for enrollment compliance.
- Facilitated monthly Parent Workshops and family engagement initiatives.
- Established partnerships with external organizations for service coordination.
Case Management Specialist
TLC Social Services
San Diego, USA
10.2019 - 04.2020
- Created care plans for adults with developmental disabilities in day programs and independent living.
- Coordinated with health and educational service agencies.
- Tracked documentation, monitored staff performance, and ensured regulatory compliance.
- Maintained case notes, records, and documentation according to agency policies and procedures.
Cognitive Behavioral Therapy Provider
Learning Rx
Houston, USA
08.2017 - 10.2018
- Conducted CBT sessions with children and teens to develop foundational cognitive skills.
- Worked with youth diagnosed with Autism, ADHD, and Dyslexia.
- Monitored and tracked client progress using data collection systems such as direct observation, running records, frequency counts.
- Conducted functional assessments and developed skill acquisition programs for clients.
Family Support Worker
Health Care of New Zealand Ltd.
Tauranga, New Zealand
01.2013 - 01.2014
- Helped elderly clients regain independence with personal care and home support.
- Developed rehabilitation goals; managed medication and coordinated care access.
- Maintained documentation and supported crisis intervention cases.
- Provided assistance to adults with disabilities, mental illness, or other impairments who are victims of abuse or neglect.
- Assessed and evaluated the safety of adults at risk in vulnerable situations.
- Evaluated referrals from community partners regarding suspected cases of mistreatment.
Education
B.A. - Human Development and Family Studies
Stephen F. Austin State University
Nacogdoches, TX01.2020
National Family Development Credential Program -
University of Connecticut
Skills
- Case management and treatment planning
- Family and child development
- Community outreach and resource navigation
- Program coordination
- Bilingual communication (Spanish/English)
- Documentation and compliance
- Crisis intervention
- Client advocacy
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Case Manager
Urban Street Angels, Inc.
05.2025 - Current
Sr. Family Service Worker
MAAC Project
12.2022 - 04.2025
Case Management Specialist
TLC Social Services
10.2019 - 04.2020
Cognitive Behavioral Therapy Provider
Learning Rx
08.2017 - 10.2018
Family Support Worker
Health Care of New Zealand Ltd.
01.2013 - 01.2014
B.A. - Human Development and Family Studies
Stephen F. Austin State University
National Family Development Credential Program -
University of Connecticut
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