Andrea Hesch
Trafalgar,Indiana
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
Pharmacy One Express
Bloomington, IN
10.2012 - 12.2012
- Was hired as a temp pharmacy technician, due to pharmacy team needing help. While being down a tech.
- Built a strong professional reputation through exceptional customer service
- Ensured smooth workflow
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Independent Photographer
Self
Mayport Naval Base, FL
04.2010 - 08.2012
- Created wonderful relationships with other military families.
- Captured timeless, beautiful, memories through photos to send to active duty sailors out to sea.
- Provided guidance on posing techniques during photo sessions, resulting in natural-looking images that captured subjects'' personalities authentically.
- Delivered exceptional final products by paying close attention to detail during editing processes such as color correction or retouching when necessary.
- Edited photos using advanced software programs, ensuring consistency in style and quality across all images delivered to clients.
- Built a strong professional reputation through exceptional customer service and referrals from satisfied clients.
- Collaborated with clients to understand their vision, resulting in personalized photo sessions that exceeded expectations.
Pharmacy Technician
Family Meds Pharmacy
Jacksonville, FL
10.2005 - 05.2008
- Opened the Pharmacy at times, ran the drive tapes. Getting the computers up and going. Placed orders for medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
In Home Caregiver
Laurel Helms/ Power of Attorney
Bloomfield, IN
08.2002 - 04.2006
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
- Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
- Advocated for client well-being by participating in care plan meetings and offering valuable insights based on firsthand experience with the individual''s needs.
- Provided essential medication reminders to ensure clients took prescriptions on time and in accordance with doctor''s orders.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Supported the physical health of clients through regular exercise routines tailored to individual abilities and limitations.
- Collaborated closely with family members to communicate updates on client progress and address any concerns or issues that arose during care provision.
Pharmacy Technician
CVS Pharmacy
Linton, IN
08.1999 - 04.2000
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Pharmacy Technician
CVS Pharmacy
Bloomfield, IN
05.1996 - 08.1998
- I as well worked on the floor when needed. Closing store, counting down drawers, setting alarm.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
Education
Social Science Degree - Business Management & Administration
Vincennes University
Vincennes, INPharmacy - Pharmacy Technician
PTCB
Remote 04.2001
High School Diploma - General
Bloomfield High School
Bloomfield05.1995
Skills
- Image Editing
- Client Communication
- Creative vision
- Digital Photography
- Location Scouting
- Photo editing
- Adobe Photoshop
- Retouching and color correction
- Client Relations
- Creative artistic vision
- Superb attention to detail
- Digital design
- Digital enhancements
Timeline
Pharmacy Technician
Pharmacy One Express
10.2012 - 12.2012
Independent Photographer
Self
04.2010 - 08.2012
Pharmacy Technician
Family Meds Pharmacy
10.2005 - 05.2008
In Home Caregiver
Laurel Helms/ Power of Attorney
08.2002 - 04.2006
Pharmacy Technician
CVS Pharmacy
08.1999 - 04.2000
Pharmacy Technician
CVS Pharmacy
05.1996 - 08.1998
Social Science Degree - Business Management & Administration
Vincennes University
Pharmacy - Pharmacy Technician
PTCB
High School Diploma - General
Bloomfield High School