Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Hess

Catasauqua,Pa

Summary

Dynamic and dedicated professional with extensive experience at Carl's Corner, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for maintaining high standards of cleanliness and efficiency, contributing to increased repeat business and a positive shopping experience.

Overview

26
26
years of professional experience

Work History

Cashier, Line Cook

Carl's Corner
08.2020 - Current
  • Processed customer transactions efficiently using POS systems.
  • Maintained accurate cash drawer throughout shifts to ensure financial integrity.
  • Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
  • Collaborated with team members to maintain a clean and organized work environment.
  • Monitored inventory levels and restocked items as needed to support sales operations.
  • Trained new cashiers on procedures, policies, and customer service standards.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Line Cook

Stalheys
12.1999 - 03.2019
  • Prepared ingredients following standardized recipes to ensure consistency in flavor and presentation.
  • Operated kitchen equipment safely, adhering to health and safety regulations at all times.
  • Collaborated with team members to maintain efficient workflow during peak service hours.
  • Assisted in inventory management by tracking stock levels and notifying management of shortages.
  • Maintained cleanliness of workstations, ensuring compliance with food safety standards.
  • Implemented time-saving techniques for meal preparation, improving overall kitchen efficiency.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Grilled meats and seafood to customer specifications.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Increased repeat customer numbers with consistent high-quality meal preparation.
  • Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared and cooked meals according to recipes and customer specifications.

Education

GED -

William Allen High School
Allentown, PA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Product restocking
  • Product knowledge
  • POS system operations
  • Attention to detail
  • Order verification

Timeline

Cashier, Line Cook

Carl's Corner
08.2020 - Current

Line Cook

Stalheys
12.1999 - 03.2019

GED -

William Allen High School

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Andrea Hess