Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Hilden

Big Rapids

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

WESCO
11.2022 - Current
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty, and an expanded client base.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Contributed to team objectives in a fast-paced environment.
  • Assessed customer needs, and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products, using persuasive selling tactics.
  • Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.

Backup Assistant Manager

Shoe Sensation
08.2022 - 11.2022
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Generated repeat business through exceptional customer service, and responded to customer concerns with friendly and knowledgeable service.
  • Regularly completed closing procedures, and prepared next-day paperwork and cash deposits.

Crew Member

Culver's Restaurant
06.2020 - 01.2021
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Worked front counter, drive-thru and other areas.
  • Brewed coffee and tea and changed out drink station supplies.
  • Became familiar with products to answer questions and make suggestions.
  • Accurately operated cash register to process customer payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High School Diploma -

Ludington High School
Ludington, MI
05.2022

Skills

  • Cash register operation
  • Product promotion
  • Customer service
  • Suggestive selling
  • Teamwork and collaboration
  • Hospitality and accommodation
  • Listening skills
  • Conflict resolution
  • Relationship building

Certification

Paige Genter, Wesco Manager (Ludington, MI) - (231) 690-0079

Courtney DePew, Wesco Manager (Big Rapids, MI) - (231) 287-2650

Melanie Tomaski, Former High School Teacher - (231) 845-3800

Timeline

Sales Associate

WESCO
11.2022 - Current

Backup Assistant Manager

Shoe Sensation
08.2022 - 11.2022

Crew Member

Culver's Restaurant
06.2020 - 01.2021

High School Diploma -

Ludington High School

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Andrea Hilden