Andrea H. McLean
Summary
Results-driven professional with a strong background in transportation supervision and legal support. Demonstrated expertise in accident investigation, compliance, and risk management within the transit industry. Complemented by a solid foundation in legal research, documentation, and case management gained from a paralegal role.
Overview
30
30
years of professional experience
Work History
Transit Supervisor
GRTC Transit Systems
03.2019 - Current
- Keeps Assistant Director of Transportation and Lead Transportation Supervisors informed of any problems.
- Monitors all in-service vehicles to ensure they are maintaining their headway, to include analyzing running times, frequency needs, passenger loads and time point checks.
- Monitors CAD/AVL radio system to maintain contact with transit vehicle operators to control on-street service and to respond to emergencies and special needs.
- Respond to Operator calls for assistance in a professional and timely manner.
- Ensures that road problems and detours are properly documented and communicated to operators and other appropriate stakeholders by utilizing Clever and Disruption Management.
- Accurately documents disciplinary action of operators after properly checking employee record and ensures that company policies and procedures are followed.
- Exercises discretion and independent judgement in making operational decisions.
- Communicates effectively with dispatch regarding location and maintains availability through radio communication throughout.
- Supervises, instructs, and conducts routine checks of operators relative to schedule adherence, route, proper signage, traffic regulations, safety, operating rules and policies, uniform regulation, general appearance, physical condition, attitude toward the public, and general demeanor.
- Manages on-board and vehicular accident scenes, conducts accident investigations, and completes all corresponding reports.
- Provides on-street supervision of transit operators to ensure compliance with operating standards and to assist with problems; re-establishes schedules in case of breakdowns; controls unruly passengers; suggests alternative routing due to accidents.
Paralegal
America Law Group
02.2017 - 01.2019
- Executed Initial intake Interview.
- Maintained internal case status on all open Chapter 7 & and Chapter 13 cases
- Implemented the student internship program.
- Supervised and trained student intern.
- Filed paperwork internally and externally including documentation filing with the courts using ECF/Pacer
- Prepared attorney for 341 Meetings of the Creditors /confirmation Hearing.
- Responded to inquires and requests for case -related information from court.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
Claims Reviewer
Ajilon Staffing
01.2012 - 11.2016
- Reviewed claims submissions
- Reviewed financial and or medical records
- Organized and maintained files
- Data entered claims information
- Researched financial and medical terminology
- Decreased fraudulent claims by conducting thorough investigations and collaborating with other departments when necessary.
- Minimized potential legal disputes related to denied or delayed claims through meticulous record-keeping practices.
Paralegal Intern
Clark and Prince
01.2009 - 03.2010
- Organized litigation, Discovery, Pleadings.
- Prepared and reviewed Divorce Decree.
- Collaborated with fellow interns and paralegals to complete tasks efficiently and meet deadlines consistently.
- Conferred with clients and other involved parties to gather and track case information.
- Enhanced legal research efficiency by utilizing advanced search techniques and legal databases.
Manager/Hair Stylist
Style Impression
01.1995 - 01.2012
- Organized day-to-day salon operation
- Ensured customer satisfaction through timely and courteous customer service
- Responsible for all financial transaction at the end of the day
- Planned and organized salon meetings
Education
Associate Applied Science - Paralegal Studies, Litigation Specialization
J. Sargeant Reynolds Community College
Richmond, VA01.2005
Skills
- Safety management
- Innovative thinking
- Operations management
- Emergency preparedness
- Accident Investigation
- legal Documentation & Compliance
Timeline
Transit Supervisor
GRTC Transit Systems
03.2019 - Current
Paralegal
America Law Group
02.2017 - 01.2019
Claims Reviewer
Ajilon Staffing
01.2012 - 11.2016
Paralegal Intern
Clark and Prince
01.2009 - 03.2010
Manager/Hair Stylist
Style Impression
01.1995 - 01.2012
Associate Applied Science - Paralegal Studies, Litigation Specialization
J. Sargeant Reynolds Community College
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