Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Andrea Hoeke

Hollister,USA

Summary

Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrated track record of consistently achieving goals and driving growth through innovative strategies. Adept at collaborating with cross-functional teams to achieve common objectives and drive business success.

Overview

13
13
years of professional experience

Work History

Teacher - 6th Grade

Hollister School District
01.2024 - Current
  • Diversify teaching techniques and learning tools to help students with differing ability levels and varied learning modalities.
  • Shift between formal and informal methods of teaching to keep students engaged.
  • Communicate frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Sr. Manager Service Logistics

Cohesity
01.2018 - 06.2023
  • Developed a global service logistics organization from the ground up. Experience in 3PL, Repair, Field Service and focused on Customer Success. Directly involved with all API Integrations from strategizing to monitoring.
  • Solely responsible for quarterly and Annual reporting and analysis for my organizational KPIs and Budget
  • Presented in quarterly S&OP meetings
  • Partner and Vendor Management experience
  • Worked on MSA, SOPs and pricing for contracts for
  • Held MBRs and QBRs
  • Negotiated contract renewals
  • Partners/vendors managed: 3PL, Planning SW vendor, Repair vendor, Field service provider
  • Integration Projects
  • Wrote BRDs and was Involved in project design, test, implementation, evaluation and auditing
  • Salesforce Integrations
  • SFDC to/from NetSuite
  • SFDC to/from 3PL
  • SFDC to/from Field Service provider
  • SFDC to/from Planning software vendor
  • SFDC to/from Repair vendor
  • SalesForce internal projects and experience
  • Install Base creation
  • Parent/child asset linking
  • Parent child asset de-linking
  • TLA (top level assembly) to FRU/CRU BOM mapping
  • Asset install and ship-to address tracking and updates
  • RMA Work Order creation/automation (from SRE service ticket)
  • Eval/Demo conversion to order - asset creation/updates
  • Field Service Work Order
  • Transactional surveys
  • Transactional email
  • Report writing
  • Customer Asset Lifecycle Management experience (in Salesforce)
  • CPQ Asset analysis/management
  • FRU/CRU management analysis/management
  • Service Contracts at service BOM level
  • Decommissioned Assets tracking
  • Asset record adjustments for HW rework/upgrades
  • HW Service Contracts experience (in Salesforce)
  • Defined HW service contracts
  • Submitted proposals to pricing committee
  • Attended pricing committee meetings regularly to review pricing regularly
  • Budget Management experience (in NetSuite, Excel)
  • Managed, planned for and forecasted departmental budget
  • Capex tracking, planning and forecasting
  • Managed, planned and forecasted budget for: 3PL; field service providers; domestic and international carriers; repair vendor; planning software vendor
  • Asana experience
  • Organizational goal tracking
  • Organizational planning
  • Program Management
  • Project Planning
  • Arena Solutions experience
  • Product development
  • Quality management
  • Supply chain collaboration
  • Regulatory and compliance

Global Depot Repair Manager

Johnson & Johnson Vision (formerly Abbott Medical)
11.2015 - 01.2018
  • Managed the Global Repair Depot for customer assets related to vision surgical equipment. Responsible for 19 service technicians, inventory management and global logistics. Received Six Sigma Green Belt certification
  • Responsible for quarterly and Annual reporting and analysis for my organizational KPIs
  • Partner and Vendor Management experience
  • Held MBRs and QBRs
  • Partners/vendors managed: Planning SW vendor
  • Customer Asset Lifecycle Management experience (in SAP)
  • FRU/CRU management analysis/management
  • Decommissioned Assets tracking
  • Asset record adjustments for HW rework/upgrades
  • Budget Management experience
  • Managed, planned for and forecasted departmental budget
  • Capex tracking, planning and forecasting
  • Managed, planned and forecasted budget

Service Logistics Operations Manager

Dell Technologies (formerly EMC-BRS)
08.2012 - 03.2014
  • 3PL Management, process development, network optimization, and escalation management. Reverse logistics, inventory migration, operations integration and global trade compliance. Project management, freight lane optimization, cross functional leadership.
  • Partner and Vendor Management experience
  • Participated in MBRs and QBRs
  • Partners/vendors managed: 3PL, Repair vendor
  • SalesForce internal projects and experience
  • Transactional email
  • Report writing
  • Customer Asset Lifecycle Management experience (in Salesforce)
  • Decommissioned Assets tracking
  • Asset record adjustments for HW rework/upgrades
  • Budget Management experience (in NetSuite, Excel)
  • Planned for and forecasted carrier/transportation budget

Education

BS - Health Care Management

San Jose State University
San Jose, CA
05.2008

Skills

  • Budget management
  • Cross-platform IT integration
  • Strategic program execution
  • Salesforce platform expertise
  • Organizational growth strategies
  • NetSuite proficiency
  • SAP software proficiency
  • Project management using Asana
  • Quality assurance in reporting
  • Relational database management
  • Professional stakeholder engagement
  • Oversight of strategic initiatives

Awards

Excellence at EMC, 02/14, for Distribution Center Relocation

Timeline

Teacher - 6th Grade

Hollister School District
01.2024 - Current

Sr. Manager Service Logistics

Cohesity
01.2018 - 06.2023

Global Depot Repair Manager

Johnson & Johnson Vision (formerly Abbott Medical)
11.2015 - 01.2018

Service Logistics Operations Manager

Dell Technologies (formerly EMC-BRS)
08.2012 - 03.2014

BS - Health Care Management

San Jose State University

Similar Profiles

CREATE PROFILE