Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Hoffman

Andrea Hoffman

Onalaska,WI

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

30
30
years of professional experience

Work History

Credit Services Representative

Kwik Trip
09.2021 - Current
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

TELLER

ASSOCIATED BANK
12.2016 - 05.2020
  • Efficiently and accurately process customer transactions
  • BALANCE CASH ACCUTATELY DAILY

Customer Service

7974 UW Health Ct
09.2015 - 06.2016
  • Daily task including answering inbound Medical Foundation calls, processing incoming mail and returned mail
  • Resolve patient/insurance complaints and document patient accounts
  • Advise and inform patients of available resources, such as insurance, community care/ assistant programs for monies to pay on accounts
  • Correspond with insurance companies via phone and letters to resolve payment on claims
  • Maintain up to date patient demographics in EPIC system
  • Initiate coding reviews, charge corrections, insurance appeals with appropriate medical records, while keeping patient informed and holding accounts until resolved.

Claims Representative

Mayo Clinic Health System LA Crosse
11.2001 - 06.2015
  • I started out working in customer service, familiarizing myself with the Clinic and Hospital billing
  • This was a call center type setting where we took calls from patients that had questions with their bill, to taking payments
  • The calls included insurance issues, such as loading the correct coverage, explaining an EOB (explanation of benefits) or verifying with the coding department that claims were billed out correctly
  • I moved into the collections department, working some 50-75 accounts a day, setting up payment arrangements or placement with agencies
  • In addition to collection responsibilities I reviewed financial disclosures for patients needing additional help such as Charity assistants
  • I worked in Claims Management
  • Primary responsibility is assuring that claims are electronically billed out to insurance clean of errors and working denied claims for payment
  • I have experience working with Medicare and contracted insurance carriers
  • During my time with MCHS Franciscan I have taken the opportunity to attend leader share classes and collaborative workshops.

Customer Service, Data entry

500
05.1995 - 09.2001
  • The Company Store was a local bedding company that specialized in making down comforters and high end luxury bedding and bath products
  • The first couple of years that I was employed with the company I familiarized myself with varying qualities of how down comforters and pillows were marketed
  • I took phone orders and later was part of the online order data entry team
  • The last few years with The Company Store I worked in customer service resolving problem orders and back up assistance with data entry of online orders.

Education

WTC
La Crosse, WI

Skills

  • Over the phone skills
  • Proficiency with computers
  • Excel spreadsheets
  • Word document
  • Customer service

Timeline

Credit Services Representative

Kwik Trip
09.2021 - Current

TELLER

ASSOCIATED BANK
12.2016 - 05.2020

Customer Service

7974 UW Health Ct
09.2015 - 06.2016

Claims Representative

Mayo Clinic Health System LA Crosse
11.2001 - 06.2015

Customer Service, Data entry

500
05.1995 - 09.2001

WTC

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Andrea Hoffman