Andrea Hoffman Ali

• Trained new employees that came aboard.
• Ran reports, Scheduling, Reconciled Accounts..Etc
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

• Established and maintained performance, quality and service standards for professional customer care.
• Cultivated positive, productive team environments, resolving conflicts quickly.
• Coached and mentored team members in company policies and successful [Type] strategies.
• Provided staff with support and training to achieve top client satisfaction.
• Delivered international packages to residential and businesses in a timely manner.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Assisted in scheduled packages and ensured packages to airport were shipped out.
• Advised senior managers about employee-related issues and identifiable workforce trends.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Worked with MHMR: assisted with bathing, dressing, eating, getting to appointments, and to work daily.
• Worked with many different behaviors, and tried to calm individuals and teach them that there is other ways to express their feelings.

Transfer several oil rig drivers to location for days on in.

Pick up equipment from one well site and deliver to another. Insure the safety of myself and others.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Handled large amounts of cash and valuables.
• Reconciled daily totals to maintain balanced and compliant ledgers.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Controlled finances to lower costs and keep business operating within budget.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established team priorities, maintained schedules and monitored performance.
• Quickly and accurately counted drawers at start and end of each shift.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
• Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations..
• Facilitated and logged store opening, closing, and shift changes.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Balanced all books for overages/shortages on a daily and weekly schedule; daily reports and terminal reconciliation’s; all forms and documents involved with such tasks; handled large amounts of cash and valuables; scheduling and hiring employees; payroll; Kronos; Sked ; inventory and ordering of all office supplies; dealing with customer care issues.