Andrea Hofstra
Union,MO
Summary
Dynamic and results-oriented professional with extensive experience in manufacturing and quality control, notably at Pharmatech, Inc. Excelled in enhancing product reliability and streamlining packaging operations, demonstrating strong supervisory skills and a commitment to safety compliance. Achieved significant reductions in defect rates, showcasing resilience and a keen eye for detail.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail.
Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
6
6
years of professional experience
Work History
Factory Worker
Ozark Die Casting
05.2022 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Operated forklifts to move outgoing shipments to loading area.
- Implemented innovative packaging solutions, minimizing product damage during transit.
Shift Lead
Dollar General
02.2022 - 08.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Quality Control Technician
Pharmatech, Inc.
10.2019 - 01.2022
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Proposed corrective actions to address recurring quality issues.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Helped uncover and fix production problems in order to reduce overall defect rates.
Tax Preparer
Jackson Hewitt
01.2019 - 04.2019
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
No Degree - Accounting And Finance
East Central College
Union, MOHigh School Diploma -
Sullivan High School
Sullivan, MO05-2010
Skills
- Workplace cleanliness and general housekeeping
- Packaging operations
- Endurance and resilience
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- File management
- Administrative support
Timeline
Factory Worker
Ozark Die Casting
05.2022 - Current
Shift Lead
Dollar General
02.2022 - 08.2022
Quality Control Technician
Pharmatech, Inc.
10.2019 - 01.2022
Tax Preparer
Jackson Hewitt
01.2019 - 04.2019
No Degree - Accounting And Finance
East Central College
High School Diploma -
Sullivan High School
Similar Profiles
Jeremy KingJeremy King
Machine Operator at Ozark Die CastingMachine Operator at Ozark Die Casting
Joshua HeadJoshua Head
Assembly Line Production Worker/Injection Molding Machine Operator at Hunter Douglas Plastics & Die Casting CenterAssembly Line Production Worker/Injection Molding Machine Operator at Hunter Douglas Plastics & Die Casting Center
Dion JacksonDion Jackson
Machine Maintenance Technician at Ryobi Die Casting USAMachine Maintenance Technician at Ryobi Die Casting USA