ANDREA HOGAN
Cleveland,OH
Summary
Energetic Manicurist bringing 20+ years as experience as collaborative and responsible team player. Consistently requested by patrons due to level of care, precision and attention to comfort. Skilled in acrylic, gel and natural nail care techniques.
Overview
19
19
years of professional experience
Work History
Licensed Nail Technician
Self-employeed
01.2017 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Offered advice and recommended products to improve and maintain nails.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Responded to customer requests and concerns about gel application and nail art designs.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Kept tidy and organized area to comply with cleanliness standards.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Grew repeat client base through effective marketing and customer service.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Designed creative nail art designs and patterns.
- Cleaned and sanitized tools and equipment before each client.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Educated clients on proper use of salon products.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Performed detailed trimming, filing and other nail services.
- Followed proper safety and sanitation guidelines while performing nail services.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Executed pedicures and manicures using professional quality products and tools.
- Assisted customers in selecting and applying appropriate nail colors.
- Provided clients with advice and education on best nail care practices.
- Offered personalized services according to needs and preferences.
Returns Processor
AMERIMARK DIRECT
09.2017 - 10.2018
- Execute and performed activities at the distribution center
- Processed returns delivered and non-delivered
- Verified products were worth returning to stock
- Verified all forms and packing slips
- Verified all quantities returned are accorded
- Usage of 10-keys
- Ensure customer satisfaction through customers returns and exchanges
- Adhere to company procedure and polices in handling returns
- Complied with companies SOP
- Ensured all checks, cash and credit card numbers were handled properly
- Complied with companies confidentiality policy
Lead Machine Operator
MIDWEST DIRECT
09.2004 - 06.2014
- Adjusted machine feed and speed if machine malfunctioned
- Changed equipment over to new product
- Helped achieved company goals by supporting production workers
- Started machine operations by inserting control instructions into control units
- Inspected finished products for quality and adherence to customer specifications
- Worked with managers to implement the company’s policies and goals
- Set up and operated production equipment in accordance with current goods
- Manufacturing practices and standard operating procedures and safety guide lines
Education
BBA - Business
Southern New Hampshire University
Hooksett, NH01.2025
Cosmetology Diploma -
Miami Jacobs Career College
Independence, OH05.2017
High School Diploma -
Warrensville Heights Sr. High School
Warrensville Heights, Ohio06.2001
Skills
- Initiative to work independently
- Strong organizational skills
- Active listening skills
- Courteous demeanor
- Knowledge of Microsoft Office
- Large cash, checks deposit expert
- Customer service expert
- Opening/closing procedures
- Strong problem solving ability
- 10-key knowledge
- Ability to comply with company confidential policy
- Knowledge of how to handle customer’s person information (ie: credit card, checks, addresses and etc)
- Infection Control
- Shape Nails
- Maintaining Clean Work Areas
- Cuticle Care
- Hand and Foot Massage
- Product Knowledge
- Appointment Management
- Client Support
- POS Transactions
- Time Management
Timeline
Returns Processor
AMERIMARK DIRECT
09.2017 - 10.2018
Licensed Nail Technician
Self-employeed
01.2017 - Current
Lead Machine Operator
MIDWEST DIRECT
09.2004 - 06.2014
BBA - Business
Southern New Hampshire University
Cosmetology Diploma -
Miami Jacobs Career College
High School Diploma -
Warrensville Heights Sr. High School