Andrea Hogan
Newnan,GA
Summary
Results-driven janitorial and warehouse operations professional with experience in cleaning, sanitation, inventory control, and order tracking. Led teams in daily cleaning and shipment processing, ensuring safety compliance and efficient workflows. Developed training programs that improved operational efficiency and team performance. Effectively resolved conflicts and monitored processes, driving organizational success.
Overview
1
1
Language
1
1
Certification
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Team Leader
Flexport
Moreland, Georgia
01.2025 - 09.2026
- Led Flexport warehouse team through daily shipment processing and inventory checks.
- Coordinated Flexport supply chain tasks with carriers, brokers, and internal teams.
- Trained team members on Flexport workflow standards and dock safety procedures.
- Resolved shipment delays and routing issues with Flexport operations partners.
- Monitored Flexport order status in warehouse management systems and updated records.
- Reviewed Flexport documentation for customs, freight, and shipping accuracy.
- Supported Flexport supervisors with staffing, scheduling, and process coordination.
- Established clear expectations for employees and provided guidance.
Warehouse Forklift Operator
Variety Wholesalers
Newnan, MI
09.2024 - 05.2026
- Operated forklift to stock and replenish warehouse inventory.
- Operated forklift to transport goods throughout warehouse.
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Loaded and unloaded merchandise trucks at Variety Wholesalers distribution center.
- Moved pallets to receiving, staging, and shipping areas.
- Received, inspected and stocked incoming shipments.
- Processed orders by picking products from shelves within the warehouse.
- Staged goods in loading dock area.
- Scanned merchandise with RF devices during receiving and shipping.
- Wrapped and secured pallets for storage and transport.
- Followed standard operating procedures to safely stack and store materials in the warehouse.
- Inspected forklifts and reported equipment issues promptly.
- Performed daily pre-shift inspections on forklifts and other equipment.
- Followed safety rules in busy warehouse aisles and dock areas.
- Cleaned up spills or debris in work areas immediately following an incident.
- Boxed, labeled and added shrink wrapping to items.
- Completed paperwork related to deliveries including bills of lading, packing slips.
- Provided assistance in training new employees on proper operation of forklifts and other material handling equipment.
Janitorial Lead
Amazon
Moreland, MI
01.2024 - 03.2026
- Trained new janitorial staff on Amazon cleaning procedures and safety practices.
- Assigned and monitored tasks to janitorial staff, ensuring that all duties were completed in a timely manner.
- Inspected work areas to ensure janitorial staff adhered to safety regulations and industry standards.
- Disinfected high-touch surfaces following Amazon sanitation and safety standards.
- Cleaned Amazon fulfillment areas, including floors, restrooms, and break spaces.
- Operated floor scrubbers, vacuums, and cleaning tools in Amazon spaces.
- Coordinated daily cleaning routes with Amazon operations and maintenance teams.
- Reported spills, hazards, and equipment issues to Amazon supervisors.
- Responded promptly to customer complaints regarding cleanliness of facilities or services provided by janitorial staff members.
- Removed trash, recycling, and debris from warehouse work areas.
- Restocked soap, paper towels, and restroom supplies across Amazon facility.
- Ordered supplies as needed, including cleaning chemicals, paper products, mops, brooms.
- Coordinated with other departments regarding special event setup and cleanup needs.
- Ensured all equipment was properly maintained and serviced according to manufacturer specifications.
- Developed training materials for new janitorial staff and conducted orientation sessions on proper cleaning techniques.
Home Health Aide
Caring Hands Home Care
Dayton, OH
06.2017 - 11.2023
- Provided personal care for clients in home settings at Caring Hands Home Care.
- Assisted with bathing, dressing, grooming, and toileting needs.
- Assisted clients with bathing, dressing, and incontinence care.
- Monitored client condition and reported changes to care staff.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Offered companionship and emotional support to clients and families.
- Assisted with mobility, transfers, and walking support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and supported safe feeding routines.
- Prepared meals and snacks according to prescribed diets.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping and maintained clean living spaces.
- Followed care plans and documented daily services accurately.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored vital signs such as temperature, pulse rate, blood pressure.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Engaged patients in recreational activities such as reading books or playing games.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Participated in developing individualized care plans based on medical orders and assessments.
Outbound Telemarketer
Tele performance
Dayton, OH
03.2020 - 12.2022
- Conducted outbound calls for Teleperformance campaigns using approved talk tracks.
- Qualified prospects and updated CRM records during Teleperformance outreach.
- Managed objections with calm, professional responses on Teleperformance call lists.
- Scheduled follow-up calls and appointments for Teleperformance client teams.
- Verified customer details and call notes in Teleperformance systems.
- Adhered to Teleperformance compliance rules and script requirements.
- Handled call transfers and escalations for Teleperformance outbound programs.
- Educated new telemarketers about essential strategies to enhance performance and engagement.
Home Care Provider
Caring Home Health
Dayton, OH
02.2018 - 09.2021
- Assisted Caring Home Health clients with bathing, dressing, and grooming.
- Provided medication reminders and supported daily care routines.
- Monitored client comfort and reported changes to Care supervisors.
- Accompanied clients to appointments and errands with dependable transportation.
- Prepared meals and maintained safe, clean living spaces for clients.
- Maintained clean and well-organized environment for client happiness and safety.
- Documented care activities and communicated updates with Caring Home Health staff.
- Built trusting relationships through compassionate listening and respectful support.
Cashier
McDonald's
Vandalia, Ohio
03.2019 - 10.2020
- Handled cash, card, and mobile payments at front counter.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed McDonald's customer orders through point-of-sale system.
- Confirmed order details for drive-thru and counter transactions.
- Coordinated with McDonald's crew to relay accurate food orders.
- Greeted guests with friendly service in busy restaurant environment.
- Resolved customer questions and supported complaint handling.
- Maintained clean, organized checkout area and service station.
- Balanced cash drawer and reconciled register payments.
Commercial Janitorial Cleaner
Procter & Gamble Co
Vandalia, OH
01.2017 - 09.2020
- Sanitized production areas using Procter & Gamble cleanliness and safety standards.
- Disinfected restrooms, breakrooms, and shared spaces with approved cleaning solutions.
- Swept, mopped, and polished floors across high-traffic facility areas.
- Emptied waste containers and managed recycling throughout plant workspaces.
- Restocked soap, paper goods, and sanitation supplies in employee areas.
Call Center Sales Representative
Incision call Center
Miamisburg, OH
01.2014 - 09.2019
- Presented products and services with clear, persuasive language.
- Qualified customer leads using scripts and discovery questions.
- Followed call center procedures and compliance standards during sales calls.
- Answered incoming calls from customers, providing prompt and accurate information.
Housekeeping Room Attendant
Holiday Inn Express Hotel
Miamisburg, Ohio
02.2015 - 12.2018
- Cleaned guest rooms to Holiday Inn Express brand standards.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Changed linens and made beds for arriving guests.
- Sanitized bathrooms, fixtures, and high-touch surfaces.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Vacuumed carpets and dusted furniture throughout guest rooms.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Restocked towels, toiletries, and in-room supplies.
- Removed trash from rooms and replaced liners to wastebaskets.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Handled lost-and-found items following Holiday Inn Express procedures.
- Reported maintenance issues to housekeeping leadership and engineering teams.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Responded promptly to requests from guests and other departments.
- Responded to guest requests with courteous, professional service.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replaced dirty linens with clean items according to established standards of quality control.
- Provided guests with information on hotel services and room features.
Dietary Cook
Maria Joseph’s nursing home
Dayton
04.2014 - 09.2018
- Cooked breakfast, lunch, and dinner for Maria Joseph's nursing home residents.
- Prepared resident meals following nursing home dietary menus and physician instructions.
- Adjusted recipes for texture, portion, and special diet requirements.
- Coordinated with nursing staff on resident meal preferences and restrictions.
- Monitored food safety during storage, preparation, and service in kitchen areas.
- Assisted dietary staff with tray assembly and meal delivery to residents.
- Maintained clean workstations, equipment, and serving areas throughout shifts.
- Received and stored food supplies according to nursing home sanitation standards.
Education
Associate of Applied Business - Business Administration And Management
University of Phoenix
Tempe, AZ 02.2012 - 04.2014
Trotwood Madison High School
Trotwood, OHSkills
Languages
English
Professional
Certification
CNA license
Accomplishments
- Best Cook
References
References available upon request.
Timeline
Team Leader
Flexport
01.2025 - 09.2026
Warehouse Forklift Operator
Variety Wholesalers
09.2024 - 05.2026
Janitorial Lead
Amazon
01.2024 - 03.2026
Outbound Telemarketer
Tele performance
03.2020 - 12.2022
Cashier
McDonald's
03.2019 - 10.2020
Home Care Provider
Caring Home Health
02.2018 - 09.2021
Home Health Aide
Caring Hands Home Care
06.2017 - 11.2023
Commercial Janitorial Cleaner
Procter & Gamble Co
01.2017 - 09.2020
Housekeeping Room Attendant
Holiday Inn Express Hotel
02.2015 - 12.2018
Dietary Cook
Maria Joseph’s nursing home
04.2014 - 09.2018
Call Center Sales Representative
Incision call Center
01.2014 - 09.2019
Associate of Applied Business - Business Administration And Management
University of Phoenix
02.2012 - 04.2014
Trotwood Madison High School