Andrea Holland-Colbert
Summary
Summary of Qualifications: I am a highly organized team player with excellent communication and customer service skills, I have the ability to multitask and be a leader. I can work effectively with diverse personalities in a tactful, decisive and resourceful manner. I am capable of quickly understanding how systems are used in order to provide efficient and effective support.
Overview
25
25
years of professional experience
Work History
District 3 Basketball Official
Independent Contractor
11.2002 - Current
- Attend all required meetings
- Take and Pass yearly Exam
- State Championship Tournament Official
- Study and Implement all new rules to the game
- Handled high-stress situations using superior calming techniques with basketball fans.
- Worked at competitive athletic basketball games, tournaments and special sporting events.
- Maintained standardized expectations of fairness concerning penalties and acts not adhering to required sportsmanship.
Customer Service Specialist
Rudy's Pub & Grill- Customer Service
09.2014 - 12.2016
- Provided great customer service
- Top Sales for weekly Specials & Promos
- Worked with the BOH to implement weekly specials
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Outside Millwork Sales
Probuild
06.2013 - 09.2014
- Marketed for New Builders & Contractors in the area
- Worked with Designers and homeowners at a showroom level
- Worked with existing builders on Exterior/Interior doors options, Trim and Hardware styles for their homes.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Showroom Sales Consultant
Ferguson's Enterprise
12.2011 - 05.2013
- Regional Pfister Award for Top Plumbing Sales 2012
- Highest Monthly Plumbing Sales
- Highest Plumbing Sales & GP% for Private Label Brand
- Coordinated Company events such as Designer Day, Builder Appreciation and Plumber events.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
Project Management Training -
2005
SANS- Information Security Boot Camp (Sys - undefined
Boise State University
2004
Business Management
1993
Elementary Educaton/Sports Management - undefined
York College
1992
Timeline
Customer Service Specialist
Rudy's Pub & Grill- Customer Service
09.2014 - 12.2016
Outside Millwork Sales
Probuild
06.2013 - 09.2014
Showroom Sales Consultant
Ferguson's Enterprise
12.2011 - 05.2013
District 3 Basketball Official
Independent Contractor
11.2002 - Current
Project Management Training -
SANS- Information Security Boot Camp (Sys - undefined
Boise State University
Business Management
Elementary Educaton/Sports Management - undefined
York College
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