Andrea Hollis

Work History

Bama Belle Pageants/Self Employed

11.2015 - Current

Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Established foundational processes for business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Put together realistic budgets based upon costs and fees for successfully operating business.
Evaluated suppliers to maintain cost controls and improve operations.

US Treasury Department

05.2008 - 02.2013

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Utilized customer service software to manage interactions and track customer satisfaction.
Tracked customer service cases and updated service software with customer information.
Investigated and resolved customer inquiries and complaints quickly.
Met customer call guidelines for service levels, handle time and productivity.
Trained new personnel regarding company operations, policies and services.

Kountry Kuzins- Self Employed

03.2004 - 07.2006

Managed day-to-day business operations.
Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
Oversaw merchandising strategies to effectively showcase Boutique products with eye-catching displays.
Selected and managed vendors while overseeing cost of ownership.
Evaluated suppliers to maintain cost controls and improve operations.
Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.