Andrea Hollmann
Branson,MO
Summary
Experienced supervisor in assigning tasks, training employees, and providing feedback. Excellent communication and listening skills. Skilled in policy enforcement as a supervisor, achieving goals with a focus on guest satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Supervisor of Food Service Operations for SofO
College of the Ozarks
04.2017 - Current
- Oversaw daily operations for the food service for the upper and lower schools of School of the Ozarks, ensuring smooth workflow and timely completion of tasks of student workers.
- Trained student workers in various job duties and set clear expectations of those duties.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures to align with ServSafe guidelines.
- Evaluated student worker job performance and coached and trained to improve weak areas.
Pearl Rogers Dining Center Supervisor
College of the Ozarks
10.2008 - 05.2014
- Monitored workflow to improve student worker time management and increase productivity.
- Enforced rules and regulations outlined in College of the Ozarks guidelines to set forth expectations comprehensibly and consistently.
- Evaluated student worker performance and coached and trained to improve weak areas.
- Created successful work schedules for each student worker to meet the needs of the dining center and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Boosted team performance by working with management to develop customer service training materials and conducting service training for each department.
- Conducted routine inspections to check quality and compliance with established specifications.
- Completed necessary classes, certifications, and training required of supervisors.
Property Manager at The Greens (Private Owner)
PG First Construction
01.2007 - 09.2008
- Handled guest reservations and scheduling conflicts to ensure guest satisfaction and develop relationships for future bookings. Assisted with booking recreational activities while on vacation.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest units and common areas.
- Investigated guest complaints and resolved issues to increase guest satisfaction and establish trust.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Collaborated with management to develop long-term strategies for housekeeping and maintenance department.
- Communicated repair needs to management and maintenance staff.
- Developed and maintained a comprehensive inventory system to track equipment and supplies and ordered as needed.
- Reconciled invoices of vendors and handled all bookkeeping for property owner.
Education
College of The Ozarks
Point Lookout, MOSkills
- Schedule development
- Staff Development
- Policy Enforcement
- Training and mentoring
- Inventory Oversight
- Goal-Oriented
- Quick Books
- Microsoft
- Outlook
Certification
ServSafe Certification
ServSafe Certificate
Attended required training and completion of ServSafe testing to aquire certification as supervisor.
Timeline
Supervisor of Food Service Operations for SofO
College of the Ozarks
04.2017 - Current
Pearl Rogers Dining Center Supervisor
College of the Ozarks
10.2008 - 05.2014
Property Manager at The Greens (Private Owner)
PG First Construction
01.2007 - 09.2008
College of The Ozarks